Customer Service Representative

2 months ago


Randburg, Gauteng, South Africa iSON Xperiences Full time

Job Title: M-KOPA Contact Centre Agent

Location: Randburg

Job Type: Full-time

Hours of Work: 07:00 am - 20:00 pm, Monday to Monday, including public holidays

Job Summary:

We are seeking a highly skilled and motivated Contact Centre Agent to join our team at iSON Xperiences. As a Contact Centre Agent, you will be responsible for providing exceptional customer service and technical support to our clients through inbound calls.

Main Responsibilities:

  • Customer Service: Respond to customer inquiries and resolve issues in a professional and timely manner.
  • Technical Support: Provide technical assistance and troubleshooting to customers via phone.
  • Sales and Service: Present benefits and opportunities to customers and ensure a high-quality service delivery.
  • Communication: Communicate effectively with customers, team leaders, and team members.
  • Query Management: Log and monitor customer queries, ensuring timely resolution and follow-up.

Requirements:

  • Education: Grade 12
  • Experience: At least 2 years' relevant experience in sales, financial industry, or retail industry
  • Skills: Good communication skills, computer literacy, ability to work under pressure, goal-driven, and contact centre skills training

What We Offer:

  • Competitive Salary: A competitive salary package that reflects your skills and experience
  • Opportunities for Growth: Opportunities for career growth and professional development
  • Collaborative Work Environment: A collaborative and dynamic work environment that fosters teamwork and innovation

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].



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