SASSA - Team coach

About the JobWe are seeking an experienced Team Coach to join our SASSA team in Randburg. The successful candidate will be responsible for leading a team of contact centre agents and ensuring they meet key performance indicators.Key ResponsibilitiesCoaching and developing agents through continuous one-on-one sessions.Managing attendance and leave...

The Role: **Contact Centre Team Coach** **Based in Randburg** **5 Month Fixed term contract** The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team leader is also expected to work within...

Contact Centre Team Coach Based in Randburg The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach  is also expected to work within all teams of the Contact Centre to ensure that...

**PayJoy Team Coach** **Â 4 Month Contract based in Randburg** **Shift environment Monday to SundayÂ** **09:00 am - 18:00 pm / 09:00am - 19:00 pmÂ** **OVERALL PURPOSE OF JOB**: The position of the Customer Service Team leader is to lead an inbound/outbound team within the Operations environment to ensure that all targets are met accordingly, to...

**PayJoy Team Coach** **8 Month Contract based in Randburg/ BryanstonÂ** **Shift environment Monday to SundayÂ** **09:00 am - 18:00 pm / 09:00am - 19:00 pmÂ** **OVERALL PURPOSE OF JOB**: The position of the Customer Service Team leader is to lead an inbound/outbound team within the Operations environment to ensure that all targets are met accordingly,...

About the Role:iSON Xperiences invites applications for a Customer Service Team Coach to lead our inbound voice customer service team. As a Team Coach, you will be responsible for managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.The successful candidate will have previous team leadership...

The Role: The position of the Team Coach is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with ISON People Solutions customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to ensure that the APS Customer Experience is delivered all...

Job DescriptionThis is a challenging role that requires strong leadership and communication skills. As a Team Coach, you will be responsible for leading a team of agents and ensuring they deliver high-quality customer service.ResponsibilitiesLeading and managing a team of 20+ agents.Developing agents through coaching and mentoring.Managing attendance and...

**Listing reference**: track_001196 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**: The primary objective for appointing a Skills Coach in the Contact Centre includes providing, monitoring, evaluating and recording...

**Listing reference**: track_001211 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: The primary objective for appointing a Skills Coach in the Contact Centre includes providing,...

**Position summary**: **Industry**:IT & Internet**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**About our company**: **Introduction**: TRACKER requires the services of a Quality Assurance Coach/Assessor to ensure that Customer Experience Centre standards are maintained...

This role is a full time position with the responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, and Debt Management. **Overview and Requirements**: 2 to 3 years Team Leader / Customer Service experience in a Call...

**Listing reference**: track_001204 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: **Job description**: - Document and evaluate all assessments using the scorecard against specified...

Job Title: Team ManagerWe are seeking a seasoned Team Manager to lead our Saves/New Acquisition team at iSON Xperiences. The successful candidate will drive customer retention and acquisition growth, oversee a team of agents, and ensure exceptional customer service.About the Role:Lead and manage a team of Saves/New Acquisition agents to achieve sales and...

This role is a fulltime position with the responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, and Debt Management. **Overview and Requirements**: - 2 to 3 years Team Leader / Customer Service experience in a Call Centre -...

**Job description** **Main Job Function**: - Coach the team in order to achieve sales targets. - Coach the team in order to ensure the quality of sales meets the appropriate Standard - Monitoring attendance and punctuality daily - Ensure that all staff adhere to the weekly performance targets. - Conduct regular review of all Call Centre Agents performance...

**Position Summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: TRACKER requires the services of a Quality Assurance Coach to ensure that Customer experience standards are maintained in a highly pressurised environment. This position...

**JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...

**JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...

**Listing reference**: track_001184 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: TRACKER requires the services of a Quality Assurance Coach to ensure that Customer experience standards...