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SASSA Customer Service Representative

2 months ago

Randburg, Gauteng, South Africa iSON Xperiences Full time
Customer Service Agent - SASSA

We are seeking a highly skilled and motivated Customer Service Agent to join our team at iSON Xperiences. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.

Main Responsibilities:

  • Respond to customer inquiries in a timely and professional manner.
  • Provide accurate and relevant information to customers.
  • Escalate complex issues to senior team members or stakeholders as necessary.
  • Meet quality standards and ensure customer satisfaction.
  • Familiarize yourself with our products and procedures to provide effective support.
  • Perform ad-hoc tasks as required.

Requirements:

  • Grade 12 qualification.
  • Computer literacy.
  • Excellent communication and written skills.
  • Fluent in English and another South African language.
  • Previous call centre experience.

Competencies:

  • Customer focus.
  • Ability to build customer loyalty.
  • Conflict management.
  • Excellent communication skills.
  • High level of professionalism and understanding of ethical conduct.