Customer Engagement Agent

6 months ago

Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_001082

**Listing status**: Online

**Position summary**:
**Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head Office in Johannesburg.

**Job description**:

- The incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from Tracker Clients according to the relevant
- SOP and company standards.
- Contribute towards maintaining a departmental Abandonment Rate and Service Level according to the company standards.
- Accurate capturing of data and updating of client information while speaking with the client.
- Ensure that Customer Service standards are maintained in a highly pressurized environment.
- Meet targets as per Key Performance Agreement.
- Follow up on client’s outstanding queries.
- Accurate record keeping of statistics as per stipulated guidelines.
- Effective utilization of the post call service rating system
- Ability to interpret the financial system and assist clients with basic financial and legal queries.
- Assistance with retaining and cancellation of accounts. Responsible to handle difficult calls and retain customers. Show tolerance and patience in understanding customer
- complaints, reason for cancellation and ability to positively turnaround the call.
- Post installation testing and unit related investigations. First line technical support for Tracker units.
- Distribution of Skytrax Service Requests after in-depth investigation and analysis was done on possible cause of problem.
- Adherence to schedules as determined on the Telephony system.
- Ensuring that electronic communication received within the Customer Service Division is handled efficiently in line with SLA’s and standards.
- Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service within the Customer Service division.

**Minimum requirements**:

- Matric
- 3-4 years working experience.
- Minimum of one year working experience in a Customer Service/Retention/Sales Inbound environment which includes dealing with a variety of queries and complaints.
- Tertiary qualification will be an advantage as well as a FAIS accreditation.
- Technical, Financial and Credit Control background would be an added advantage.
- A passion for customer service and a professional attitude at all times.
- Knowledge of Tracker products and systems would be an added advantage.
- The ability to cope with a constant changing and pressurised environment.
- The ability to work in an environment where multi-skilling is required.
- The incumbent should have excellent interpersonal skills and the ability to pay attention to details.

  • Customer Engagement Agent

    2 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001215 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at...

  • Customer Engagement Agent

    1 month ago

    Randburg, South Africa Tracker South Africa Full time

    Listing reference: track_001215 Listing status: Online Apply by: 23 September 2024 Position summary Industry: IT & Internet Job category: Customer Service Location: Randburg Contract: Permanent Remuneration: Market Related EE position: No Introduction Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at...

  • Customer Engagement Agent

    6 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001215 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Customer Engagement Agent in the Customer Service department based...

  • Customer Engagement Agent

    6 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001128 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Customer Engagement Agent in the Customer...

  • Customer Engagement Agent

    6 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001216 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Fixed Term Contract**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Customer Engagement Agent in the Customer Service...

  • Customer Engagement Agent

    5 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001178 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Fixed Term Contract**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Customer Engagement Agent in the...

  • Customer Service Agent

    5 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001130 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker requires the Services of the Customer Service Agents in the TRM Department based in...

  • RE5 Customer Services Agents

    4 weeks ago

    Randburg,, South Africa Jobted ZA C2 Full time

    We're URGENTLY seeking RE5 Customer Service Agent. The purpose of the customer service agent role is to ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction. Duties & Responsibilities Handle customer complaints and queries via inbound and outbound communication channels, promptly provide...

  • Sales Agent

    6 months ago

    Randburg, South Africa ICONAF Full time

    Job Description/Specification Sales Agent/ Consultant **Job Title**: Sales Agent/ Consultant **JOB SUMMARY** The Sales Agent at is **responsible for initiating and managing relationships with customers, serving** customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily...

  • Sassa - Customer Service Agents (Dl)

    6 months ago

    Randburg, South Africa iSON Xperiences Full time

    **Customer Service Fixed Term Contract Position** **2-month** Contract based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...

  • SASSA - Customer Service Agents (DL)

    5 months ago

    Randburg, South Africa iSON Xperiences Full time

    Customer Service Fixed Term Contract PositionContract based in RandburgTo Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct...

  • Outbound Sales

    6 months ago

    Randburg, South Africa iSON Xperiences Full time

    **Outbound sales (Verification Agent)** Â Â- The purpose of the Verification agent is to verify all the sales cover policies to the clients made by sales agent. Make sure all the policies are captured and submitted Â- We are looking for energetic verification agents to meet all daily target in verification Â- Verification agents are responsible for...

  • Call Centre Agent

    5 months ago

    Randburg, South Africa FirstRand Full time

    Job Description Dear Future, Call Centre Agent The role requires you to provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved Are you someone who can: - Drive significant growth and profitability in the context of cost management. - Manage costs / expenses within approved...

  • Sales Agent

    6 months ago

    Randburg, South Africa Icon AF Full time

    Job Description/Specification Sales Agent/ Consultant **Job Title**: Sales Agent/ Consultant **JOB SUMMARY** The Sales Agent at is **responsible for initiating and managing relationships with customers, serving** customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily...

  • Call Centre Agent

    6 months ago

    Randburg, South Africa FirstRand Full time

    Job Description Dear Future, Call Centre Agent Role Purpose: Telephonic communication with client base to provide accurate product information in line with standards protocols. Are you someone who can: - Drive significant growth and profitability in the context of cost management. - Manage costs / expenses within approved budget to achieve cost...

  • Customer Service Team Lead

    4 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Team Leader Job SummaryThe iSON Xperiences Team Leader is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main ResponsibilitiesLead and manage a team of customer service agentsCoach and develop agents through continuous one-on-one sessionsManage...

  • Telesales Agents

    4 weeks ago

    Randburg, South Africa Ikusasa Recruitment Group Full time

    We looking for 5 Telesales Agents who can speak fluent Afrikaans to sell policies 1 Years sales experience required selling Effectively selling insurance products through referral-based leads. Self-driven management of sales tasks - your input directly impacts your rewards. Engaging with clients in a professional and assertive manner. No cold calling - Leads...

  • Senior Customer Service Team Leader

    3 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    M-KOPA Customer Service - Team Coach RoleThe Team Coach position plays a pivotal role in driving exceptional customer experiences. Key responsibilities include leading an inbound voice/messaging/email customer services team and maintaining quality of service delivery in alignment with customer goals and objectives.Main Responsibilities:Lead and manage a team...

  • Call Centre Agent

    5 months ago

    Randburg, South Africa Icon AF Full time

    Job Description/Specification Sales Agent/ Lead Generation **Job Title**: Sales Agent/ Lead Generation **JOB SUMMARY** The Sales Agent is **responsible for initiating and managing relationships with customers, serving** customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily...

  • Inbound Resolutions Agent

    5 months ago

    Randburg, South Africa Shapiro Shaik Defries & Associates Full time

    INBOUND RESOLUTIONS AGENT Randburg, Johannesburg **Salary**: Basic + Uncapped Commission **JOB PURPOSE**: To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATION & EXPERIENCE REQUIRED**: **Minimum...