Sassa - Customer Service Agents (Dl)

7 months ago


Randburg, South Africa iSON Xperiences Full time

**Customer Service Fixed Term Contract Position**

**3 month Contracts based in Randburg**

**To Start ASAP**

**Main Purpose of Position**:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

**Main Responsibilities (including but not limited to)**:

- Answering inbound calls timeously.
- Be professional and polite at all times.
- Listening attentively to customer queries.
- Responding to customer queries accurately.
- Ensure that quality standards are met.
- Familiarize oneself with products and procedures.
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries.
- Escalating faults that cannot be concluded on first contact.
- Ensuring that customer details are captured accurately.
- Perform any adhoc tasks as and when required
- Grade 12
- Computer Literate
- Excellent Communication written skillsÂ
- Serious and passionate about customer service and working in a customer service industry
- Previous call centre experience
- Fluent in English and another South African language

**COMPETENCIES**:

- Customer focus
- Ability to build customer loyalty
- Conflict management
- Excellent communication skills
- High level of professionalism and an understanding ethical conduct.
- Quality orientation



  • Randburg, South Africa iSON Xperiences Full time

    The Role: **Customer Service Fixed Term Contract Position** **5 month Contracts based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot...


  • Randburg, South Africa iSON Xperiences Full time

    The Role: **Customer Service Fixed Term Contract Position** **3 Month Contracts based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot...


  • Randburg, South Africa iSON Xperiences Full time

    **Customer Service Fixed Term Contract Position** **2-month** Contracts based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...


  • Randburg, South Africa iSON Xperiences Full time

    **Customer Service Fixed Term Contract Position** **2Â **months contract**Â based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...


  • Randburg, South Africa iSON Xperiences Full time

    **Customer Service Fixed Term Contract Position** **2-month** Contract based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...


  • Randburg, South Africa iSON Xperiences Full time

    Customer Service Fixed Term Contract Position  Contract based in Randburg   Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct...


  • Randburg, South Africa iSON Xperiences Full time

    Customer Service Fixed Term Contract PositionContract based in RandburgTo Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct...


  • Randburg, South Africa iSON Xperiences Full time

    Customer Service Fixed Term Contract Position Contract based in Randburg Main Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About the JobWe are seeking an experienced Team Coach to join our SASSA team in Randburg. The successful candidate will be responsible for leading a team of contact centre agents and ensuring they meet key performance indicators.Key ResponsibilitiesCoaching and developing agents through continuous one-on-one sessions.Managing attendance and leave...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    iSON Xperiences seeks an accomplished Customer Experience Agent to enhance our Randburg-based team's performance in the Customer Service space.This Contract role offers an exciting opportunity to work in a dynamic environment, focusing on delivering remarkable customer experiences.Estimated annual salary: R165,000, taking into account local market rates and...


  • Randburg, South Africa Afrizan People Intelligence (PTY) LTD Full time

    **Exciting Opportunity as a Customer Service Agent** Are you ready to join a dynamic team and provide exceptional customer service to our valued customers? We are seeking passionate individuals to become Customer Service Agents and be part of our vision. As a Customer Service Agent, you will play a crucial role in delivering outstanding service to both...


  • Randburg, South Africa Afrizan People Intelligence Full time

    Are you a recent graduate and are looking to gain career enhancing experience with one of the biggest Multimedia Companies? Then this opportunity might be for you. We are currently recruiting for our client in the Multimedia space for a Customer Service - Call Centre Agent for a 6-month contract. - Recently completed a tertiary qualification - Fully...

  • Sassa - Team Coach

    2 days ago


    Randburg, South Africa iSON Xperiences Full time

    The Role: **Contact Centre Team Coach** **Based in Randburg** **5 Month Fixed term contract** The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team leader is also expected to work within...

  • SASSA - Team coach

    4 months ago


    Randburg, South Africa iSON Xperiences Full time

    Contact Centre Team Coach  Based in Randburg   The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach  is also expected to work within all teams of the Contact Centre to ensure...

  • SASSA - Team coach

    4 months ago


    Randburg, South Africa iSON Xperiences Full time

    Contact Centre Team Coach Based in Randburg The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach  is also expected to work within all teams of the Contact Centre to ensure that...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    As a valued member of the iSON Xperiences team, we are seeking an exceptional Customer Service Representative to join our dynamic organization in Randburg.This fixed-term contract role is perfect for individuals passionate about delivering outstanding customer experiences.We estimate the salary for this position to be around R150,000 per annum, based on...

  • Customer Service Agent

    7 months ago


    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001130 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker requires the Services of the Customer Service Agents in the TRM Department based in...


  • Randburg, South Africa iSON Xperiences Full time

    The Role: **Main Purpose of Position**: Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs. **Responsibilities**: - Validate information captured by...

  • Customer Service Agent

    23 hours ago


    Randburg, South Africa iSON Xperiences Full time

    **Job Title**:Investor Line Agent**                               Â** **Melrose Arch/Randburg** **6 month Fixed term contract            ;                   Â**  **Job Purpose**: **Job Objectives**: - Provide clients with...

  • Customer Service Agent

    7 months ago


    Randburg, South Africa iSON Xperiences Full time

    **Job Title**:Investor Line Agent**                               Â** **Melrose Arch/Randburg** **                 Fixed term contract            ;                  Â**  **Job Purpose**: **Job...