Technical Support

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. Job posting end date: JOB TITLE: Technical Support (Electrical) - Bulk Material Handling, Cape Town, South Africa We are looking for a Technical Support Specialist – Bulk Material Handling (Electrical) to join our team in Cape Town. In this role, you will be the initial technical point of contact for customers, working closely with the Sales team to understand and define customer needs. Your primary responsibility will be to evaluate technical requirements and develop first‑level engineering solutions, including preliminary designs, drawings, specifications, and technical data that align with Metso’s product and service capabilities. This position plays a key role in shaping early-stage opportunities by ensuring technical feasibility and alignment with customer expectations. You will support the quotation process by providing accurate and timely technical input, ensuring compatibility with bulk material handling systems, and helping to craft tailored solutions that meet performance, cost, and delivery targets. Your contributions will directly impact customer satisfaction and the successful transition of opportunities into executable projects. You will report directly to the Engineering Manager. This position is mainly located in Cape Town, South Africa. TEAM YOU BELONG TO You’ll be part of the Technical Support – Bulk Material Handling Team, collaborating closely with internal and external stakeholders including Sales, Supply Chain, Management, Clients, Sub-Contractors, and Engineering. Together, you’ll drive early-stage technical engagement and shape customer solutions that align with our mechanical and electrical capabilities. WHAT YOU WILL DO Lead first-level technical engagement for assessing equipment functionality related to refurbishment, upgrades, or retrofits Prepare and compile technical requirements and supporting engineering data for proposed solutions Perform mechanical and electrical engineering design calculations to validate feasibility and performance Assist in developing and reviewing functional design specification packages Contribute to the creation and review of technical documentation, including installation, operation, and maintenance manuals Prepare and review commissioning and start‑up procedures to ensure smooth project execution Provide on-site engineering support during installation, commissioning, and troubleshooting phases Collaborate with Sales to define customer needs and translate them into technical solutions Support root cause analysis and technical investigations for existing equipment and field issues Coordinate with internal teams such as Engineering, Supply Chain, and Project Management to align technical deliverables Ensure compliance with industry standards, safety regulations, and company engineering practices Maintain accurate records of technical engagements, design iterations, and customer feedback Participate in continuous improvement initiatives to enhance engineering processes and solution quality WHO YOU ARE Hold a Technical Degree or higher in Engineering or a related discipline Bring 6–8 years of hands‑on experience in electrical engineering Proficient in 2D and 3D CAD software for design and documentation Experienced in field engineering, including installation, commissioning, and troubleshooting Understand Product Lifecycle Management (PLM) concepts and their application in engineering workflows Demonstrate strong knowledge of Engineering Data Management (EDM) systems and practices Well‑versed in relevant international engineering codes, standards, and compliance requirements Able to independently organize, plan, and execute tasks with minimal supervision WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE? Strong drive, and performance orientation Ability to work in a team atmosphere Well Spoken and ability to stay calm and focussed under high pressure situations Attention to detail and a sense of urgency‑oriented behaviours are required Highly motivated individual with the ability to work under pressure understand time frames and meet deadlines Self‑motivated / performance driven focus on providing excellent customer service Prepared to work flexible work hours to meet deadlines when required Strong communication, co‑operation and interpersonal skills to manage internal and external interfaces WHAT'S IN IT FOR YOU An inspiring purpose – Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change Compensation and rewards – Global incentive program tied to business and performance targets A thriving culture – We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. Extensive learning opportunities – Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. Worldwide support – Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication. GET IN TOUCH Want to rise above the possible with us? Go to our website click on careers and start your application Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end‑to‑end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. #J-18808-Ljbffr