Technical Support

3 days ago


Pretoria, South Africa Data Centrix Full time
Requirements
  • A relevant 3-year degree
  • Minimum of 5 years' experience in applications and functional and business analysis within the implementation and/or support environments of application.
  • Exposure to Diligent

Responsibilities
  • Provide application functional support to our client's applications for users.
  • Drive business analysis initiatives for applications enhancements.
  • Expand the scope and feasibility of solutions and develop the supporting business cases.
  • Manage change requirements and supporting specifications and provide functional specification and manage acceptance testing.
  • Identify and register risks within their application functional streams.
  • Configure the application as per approved business requirements and align with best practice.
  • Provide incident resolution activities.
  • Manage stakeholder relationships to ensure the delivery of high-quality service.
  • Facilitate workshops and consult with business owners and other stakeholders with regard to problem definition and the identification of business requirements/needs.
  • Review business processes and procedures, analyse business requirements/needs and associated data, and identify possible solutions.
  • Develop systems training material and training plans, and present training courses in support of new application functions.

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