Technical Support
8 months ago
**Various locations** Johannesburg / Centurion / Durban / George
**Technical Support**:
- Troubleshoot and resolve technical issues related to solar energy solutions, electrical equipment, and installations.
- Diagnose problems, identify root causes, and develop solutions or workarounds to restore functionality.
- Document and track all customer interactions and technical issues in the support ticketing system.
**Customer Service**:
- Guide customers through troubleshooting processes and provide clear instructions and explanations.
- Escalate complex technical issues to senior technical support staff or relevant departments, as required.
- Follow up with customers to ensure successful resolution of technical problems and customer satisfaction
**Product Knowledge and Documentation**:
- Maintain a deep understanding of the company's solar energy solutions, electrical equipment, and installation processes.
- Stay up to date with industry trends, new product releases, and advancements in solar technology.
**Quality Assurance**:
- Conduct quality checks on completed installations and repairs to ensure compliance with company standards and specifications.
- Perform testing and inspections to verify the functionality and performance of solar energy systems and electrical equipment.
**Continuous Learning and Development**:
- Participate in training programs, workshops, and seminars to enhance technical skills and knowledge, keep abreast of industry advancements, best practices, and emerging technologies in solar energy and electrical equipment.
**Requirements**:
- Diploma or degree in Electrical Engineering, Renewable Energy, or a related field. OR
- Trade qualification
- Proven experience as a Technical Support Technician or in a similar technical role.
- In-depth knowledge of solar energy systems, electrical equipment, and related components.
- Proficient in troubleshooting techniques and diagnostic tools for identifying and resolving technical issues.
- Excellent problem-solving and analytical skills with the ability to think critically and adapt to changing situations.
- Familiarity with industry standards and regulations related to solar energy and electrical installations.
- Strong attention to detail and accuracy in documenting technical issues and resolutions.
- Valid driver's license and willingness to travel to various locations for on-site technical support when required.
-
Technical Support
6 days ago
Pretoria, South Africa HandPicked Recruitment Full timeMinimum requirements: - Relevant tertiary education would be an advantage. - 3+ years’ experience within the same or similar role giving technical support to clients - Hands-on person who has overall technical skills - Excellent communication at all levels - Must have the ability to think out of the box and solve problems - Excel, Mikrotik knowledge -...
-
Technical Support
4 days ago
Pretoria North, South Africa Handpicked Recruitment Full time**Salary**: Negotiable, depending on experience Do you have an interest in the Solar industry. Are you technically inclined and like to solve problems? Then this is for you! Working hours: Monday - Friday 07:30- 16:30 with flexi hours after 6 months of employment Opportunity for a Technical Support Consultant to join a firm in Pretoria, Moot...
-
Technical Support Technician
12 hours ago
Pretoria, South Africa HandPicked Recruitment Full time**Minimum requirements**: - Relevant tertiary education would be an advantage. - 3+ years’ experience within the same or similar role giving technical support to clients - Hands-on person who has overall technical skills - Excellent communication at all levels - Must have the ability to think out of the box and solve problems - MS Office proficient -...
-
IT / Technical Support Specialist
7 months ago
Pretoria, South Africa GP Consult Full timeGauteng, Tshwane (Pretoria) - R 20000 - R 20000 Monthly Basic Salary **Technical Support / IT Support Specialist - Legal Industry - Lynwood Pretoria** **Requirements**: - 2 Years experience in similar position - Windows 10 / 11 Experience - MS Office Experience - Windows Active Directory Advantageous - Networking - ArcServe - Windows Group Policies -...
-
Technical Support Agent
3 weeks ago
Pretoria, South Africa Herotel Full timeApplications are invited for the **Technical Support Agent**position to be based in **Tshwane**. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First Line Customer Support**: - Provide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively. - Manage incoming calls by...
-
IT Technical Support Technician
2 days ago
Pretoria, South Africa RJPersonnel Full time2years - Providing Internal IT Support for desktops, printers, servers and laptops. - Ensuring that desktop, server and laptop backups are completed. - Updating and submitting daily and weekly dashboards with regards to the progress of calls and/or projects. - Providing technical desktop support to customers. - Troubleshooting and Incident resolution with...
-
Technical Support Agent
1 week ago
Pretoria, South Africa Unique Personnel Full time**Job Number** - 66972**Job Type** - Permanent**Job Title** - Technical Support Agent**Computer Skills** - A+,Cambium,Juniper,MikroTik,N+,ubnt**Industry** - Computer - IT**City** - Tshwane (Pretoria)**Province** - Gauteng- Require a dedicated and driven individual to join the Support Team (routing, setups, radio links, fibre etc.)- Roles and...
-
Specialist: Technical Support
7 months ago
Pretoria, South Africa The Hiring House Full time**Responsibilities** - Provide hardware and software support (LAN & WAN) - Provide 2nd line support to users on helpdesk - Assist with first line support in boardrooms. - Assist with first line printer support - Provide electronic access relating to buildings Procurement - Assist users **Requirements**: - Matric - National diploma in IT...
-
Technical Support Technician
12 hours ago
Pretoria North, South Africa Handpicked Recruitment Full timeTechnical Support **Salary**:Negotiable, depending on experience Do you have an interest in the Solar industry. Are you technically inclined and like to solve problems? Then this is for you! **Working hours**: Monday - Friday 07:30- 16:30 with flexi hours after 6 months of employment Opportunity for a Technical Support Consultant to join a firm in...
-
Technical Customer Support Specialist
2 months ago
Pretoria, South Africa Emporium Human Capital Full timeTechnical Customer Support Specialist (POS24351(A)) AREA: PRETORIA EAST SALARY: R15 R18K per month (+- R750per week for standby) We are seeking a highly skilled and motivated Technical Customer Support Specialist to join our team. The ideal candidate will be responsible for providing technical and non-technical assistance to our clients, conducting...
-
Technical Customer Support Specialist
2 months ago
Pretoria, South Africa Emporium Human Capital Full timeTechnical Customer Support Specialist (POS24351(A))AREA: PRETORIA EASTSALARY: R15 R18K per month (+- R750per week for standby) We are seeking a highly skilled and motivated Technical Customer Support Specialist to join our team. The ideal candidate will be responsible for providing technical and non-technical assistance to our clients, conducting training...
-
Technical Support Specialist
7 months ago
Pretoria, South Africa iOCO Full timeJOBNUMBER **iOCO02935** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job. We are dedicated to delivering exceptional customer service and technical support to our clients. We are currently seeking a highly...
-
Team Leader: Technical Support
7 months ago
Pretoria, South Africa Isilumko Staffing Full time**1. Lead Technical Support Team** - Provide reports to management on call closure status and first line support related matters - Implement processes to ensure calls are closed timeously - Liaise with all necessary stakeholders and provide feedback to business and IT Management - Ensure jiras are dealt with and closed timeously - Assign jiras - Monitoring...
-
IT Technical Support Team Leader
7 months ago
Pretoria, South Africa Isilumko Staffing Full timeA leading Financial Services Provider is looking for a Technical Support Team Leader - 1. _Lead Technical Support Team_ - Provide reports to management on call closure status and first line support related matters - Implement processes to ensure calls are closed timeously - Liaise with all necessary stakeholders and provide feedback to business and IT...
-
Consultant - Technical Support Expert
7 months ago
Pretoria, South Africa International Water Management Institute Full timeThe Groundwater for Advancing Resilience (G4DR) in Africa project aims to enhance water security and resilience in Africa by unlocking the potential of sustainable groundwater development and management. It will do this through support to the Secretariat of the African Ministers’ Council on Water (AMCOW-Sec). Within the framework of the AMCOW groundwater...
-
Regional Tier 3 Technical Support
4 weeks ago
Pretoria, South Africa Level-Up Full timeAs a Regional Tier 3 Technical Support specialist at our client, you will be at the forefront of resolving complex technical issues and providing advanced support for our energy management solutions. Your role will involve troubleshooting, diagnosing, and resolving technical problems related to our renewable and traditional energy systems, ensuring optimal...
-
Senior Technical Support Consultant
7 months ago
Pretoria, South Africa Core Group Full timeStore - Technical Support iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. The iStore Technical...
-
Pretoria, Gauteng, South Africa Netsurit Full timeJob Title: Technical Support Specialist in Network InfrastructureWe are seeking a highly skilled Technical Support Specialist to join our team at Netsurit. Based in Pretoria, this role requires strong technical expertise and excellent communication skills to deliver high-end technical support services to our clients.Key Responsibilities:Provide proactive and...
-
Technical Support Analyst
1 week ago
Pretoria, South Africa DigiCert, Inc. Full time**Technical Support Analyst (German Speaker)**: at DigiCert Pretoria **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even...
-
Procurement Support: Technical Expert
7 months ago
Pretoria, South Africa Panagora Group Full time**Job Information**: Project/Activity - USAID/South Africa TSS Industry - USAID City - Pretoria State/Province - Gauteng Country - South Africa Zip/Postal Code - 0002 HIghest Level of Education - Master's Degree Work Experience - 3-5 years General Summary or Background The Technical Support Services (TSS) Activity helps USAID/Southern Africa and...