Technical Support

1 month ago

Pretoria, South Africa Full Circle Resourcing Full time

**Various locations** Johannesburg / Centurion / Durban / George

**Technical Support**:

- Troubleshoot and resolve technical issues related to solar energy solutions, electrical equipment, and installations.
- Diagnose problems, identify root causes, and develop solutions or workarounds to restore functionality.
- Document and track all customer interactions and technical issues in the support ticketing system.

**Customer Service**:

- Guide customers through troubleshooting processes and provide clear instructions and explanations.
- Escalate complex technical issues to senior technical support staff or relevant departments, as required.
- Follow up with customers to ensure successful resolution of technical problems and customer satisfaction

**Product Knowledge and Documentation**:

- Maintain a deep understanding of the company's solar energy solutions, electrical equipment, and installation processes.
- Stay up to date with industry trends, new product releases, and advancements in solar technology.

**Quality Assurance**:

- Conduct quality checks on completed installations and repairs to ensure compliance with company standards and specifications.
- Perform testing and inspections to verify the functionality and performance of solar energy systems and electrical equipment.

**Continuous Learning and Development**:

- Participate in training programs, workshops, and seminars to enhance technical skills and knowledge, keep abreast of industry advancements, best practices, and emerging technologies in solar energy and electrical equipment.

**Requirements**:

- Diploma or degree in Electrical Engineering, Renewable Energy, or a related field. OR
- Trade qualification
- Proven experience as a Technical Support Technician or in a similar technical role.
- In-depth knowledge of solar energy systems, electrical equipment, and related components.
- Proficient in troubleshooting techniques and diagnostic tools for identifying and resolving technical issues.
- Excellent problem-solving and analytical skills with the ability to think critically and adapt to changing situations.
- Familiarity with industry standards and regulations related to solar energy and electrical installations.
- Strong attention to detail and accuracy in documenting technical issues and resolutions.
- Valid driver's license and willingness to travel to various locations for on-site technical support when required.

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