Regional Tier 3 Technical Support
4 weeks ago
As a Regional Tier 3 Technical Support specialist at our client, you will be at the forefront of resolving complex technical issues and providing advanced support for our energy management solutions. Your role will involve troubleshooting, diagnosing, and resolving technical problems related to our renewable and traditional energy systems, ensuring optimal performance and client satisfaction. Key Responsibilities: Provide advanced technical support for energy management, generation, and storage solutions. Troubleshoot and resolve complex technical issues escalated from Tier 1 and Tier 2 support teams. Perform in-depth diagnostics and analysis of system performance and technical problems. Collaborate with cross-functional teams to implement and validate technical solutions. Maintain up-to-date knowledge of our clients products and services, as well as industry trends and technologies. Develop and maintain technical documentation, including troubleshooting guides and best practices. Conduct on-site visits to client locations for technical support and system optimization, as needed. Provide training and mentorship to Tier 1 and Tier 2 support teams. Ensure timely resolution of technical issues to maintain high levels of client satisfaction. Requirements: Bachelor's degree in Electrical Engineering, Computer Science, or a related field. Proven experience in a Tier 3 technical support role, preferably in the energy sector. Strong knowledge of energy management systems, renewable energy technologies, and storage solutions. Proficiency in diagnostic tools and techniques for troubleshooting complex technical issues. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Willingness to travel to client locations as needed. Knowledge of AI-driven digital solutions for site monitoring and management is a plus.
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Tier 2 Technical Support Engineer
1 month ago
Pretoria, South Africa Netsurit Full timeJob title : Tier 2 Technical Support Engineer (Pretoria) Job Location : Gauteng, Pretoria Deadline : December 28, 2024 Quick Recommended Links Jobs by Location Job by industries Requirements: The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networking environment and must have formal IT qualifications,...
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Helpdesk Agent
7 months ago
Pretoria, South Africa Herotel Full timeApplications are invited for the above-mentioned position to be based in Tshwane. **Key Performance Areas would include, but are not limited to**: Customer first and second line customer support: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear...
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Helpdesk Tier 1
1 day ago
Pretoria, South Africa Herotel Full timeApplications are invited for the **Helpdesk Agent - Tier 1 **position to be based in Tshwane **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if fault is customer-side, or...
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Specialist: Technical Support: A+
7 months ago
Pretoria, South Africa Isilumko Staffing Full timeSpecialist: Technical Support: Menlyn: Temp Position What will you do? - Ensure that all the incidents / requests are responded to within required SLA. - Provide telephonic / remote support. - Ensure clients are kept up to date regarding their incidents and requests. - Maintain a high degree of first-time resolution for all support queries and adhere to all...
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Helpdesk Agent
7 months ago
Pretoria, South Africa Herotel Full timeApplications are invited for the **Helpdesk Agent - Tier 1 **position to be based in** Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...
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Helpdesk Agent
7 months ago
Pretoria, South Africa Herotel Full timeApplications are invited for the **Helpdesk Agent - Tier 1 **position to be based in Tshwane. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...
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Technical Support
6 days ago
Pretoria, South Africa HandPicked Recruitment Full timeMinimum requirements: - Relevant tertiary education would be an advantage. - 3+ years’ experience within the same or similar role giving technical support to clients - Hands-on person who has overall technical skills - Excellent communication at all levels - Must have the ability to think out of the box and solve problems - Excel, Mikrotik knowledge -...
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Fic Operations: Final Tier Consultant
7 months ago
Pretoria, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...
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Helpdesk Agent
1 week ago
Pretoria, South Africa Herotel Full timeApplications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if fault is customer-side,...
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Regional Business Growth Manager
3 weeks ago
Pretoria, Gauteng, South Africa Hlabahlosile Full timeHlabahlosile is a leading company in the Automotive Industry, seeking an experienced Business Development Manager to drive growth and expansion in the Pretoria Region.The successful candidate will have a proven track record of New Business Development, with at least 3 years of experience in Commercial/Key account management in BMW and FORD. A strong focus on...
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Technical Support
3 days ago
Pretoria North, South Africa Handpicked Recruitment Full time**Salary**: Negotiable, depending on experience Do you have an interest in the Solar industry. Are you technically inclined and like to solve problems? Then this is for you! Working hours: Monday - Friday 07:30- 16:30 with flexi hours after 6 months of employment Opportunity for a Technical Support Consultant to join a firm in Pretoria, Moot...
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Procurement Support: Technical Expert
7 months ago
Pretoria, South Africa Panagora Group Full time**Job Information**: Project/Activity - USAID/South Africa TSS Industry - USAID City - Pretoria State/Province - Gauteng Country - South Africa Zip/Postal Code - 0002 HIghest Level of Education - Master's Degree Work Experience - 3-5 years General Summary or Background The Technical Support Services (TSS) Activity helps USAID/Southern Africa and...
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Regional People Support Manager
1 week ago
Pretoria, South Africa K Square Recruitment Group Full time**PURPOSE OF THE JOB** To implement the company's People Support strategy in the defined region, through the effective management of the people support function. **KEY RESPONSIBILITIES** - Recruitment and Selection - Industrial Relations - Personnel Administration - Maintain company culture - Personnel policies and procedures - Succession Planning -...
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Specialist: Technical Support
7 months ago
Pretoria, South Africa The Hiring House Full time**Responsibilities** - Provide hardware and software support (LAN & WAN) - Provide 2nd line support to users on helpdesk - Assist with first line support in boardrooms. - Assist with first line printer support - Provide electronic access relating to buildings Procurement - Assist users **Requirements**: - Matric - National diploma in IT...
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IT Technical Support Technician
2 days ago
Pretoria, South Africa RJPersonnel Full time2years - Providing Internal IT Support for desktops, printers, servers and laptops. - Ensuring that desktop, server and laptop backups are completed. - Updating and submitting daily and weekly dashboards with regards to the progress of calls and/or projects. - Providing technical desktop support to customers. - Troubleshooting and Incident resolution with...
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Technical Driver Specialist
1 month ago
Pretoria, Gauteng, South Africa National Renal Care Pty Full timeJob Title:Technical Driver Specialist - Gauteng RegionJob SummaryWe are seeking a skilled Technical Driver to join our team at National Renal Care Pty in Pretoria, Gauteng. As a Technical Driver, you will be responsible for providing safe and efficient transportation services to customers while adhering to company policies and procedures.About the RoleThis...
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Regional Account Manager
7 months ago
Pretoria, South Africa Core Group Full timeiStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. iStore is looking for a Regional Account Manager...
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Consultant - Technical Support Expert
7 months ago
Pretoria, South Africa International Water Management Institute Full timeThe Groundwater for Advancing Resilience (G4DR) in Africa project aims to enhance water security and resilience in Africa by unlocking the potential of sustainable groundwater development and management. It will do this through support to the Secretariat of the African Ministers’ Council on Water (AMCOW-Sec). Within the framework of the AMCOW groundwater...
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Regional Maintenance Support
2 months ago
Pretoria, South Africa Just Gym Full timeOverview **Reference** RMS - PTA **Salary** ZAR/week **Job Location**: - South Africa - Tshwane Metro - Pretoria **Job Type** Permanent **Posted** Monday, November 11, 2024 **Closing date** 29 Nov 2024 21:59 Planet is looking for a Regional Maintenance Support that will ensure that clubs meet brand, facility and maintenance expectations as set by the...
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Technical Support Agent
3 weeks ago
Pretoria, South Africa Herotel Full timeApplications are invited for the **Technical Support Agent**position to be based in **Tshwane**. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First Line Customer Support**: - Provide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively. - Manage incoming calls by...