Internal Sales Support

8 months ago

Durban, South Africa Cappop Media Solutions Full time
Job Description: Internal Sales Support (Print Industry)
Position: Internal Sales Support Industry: Print Department: Sales Location: (Specify Location)
Job Summary: We are seeking a motivated and detail-oriented individual to join our sales team as an Internal Sales Support in the print industry. The Internal Sales Support will play a critical role in providing administrative and operational assistance to the sales team, ensuring smooth and efficient sales processes, and delivering excellent customer service. The ideal candidate should possess strong organizational skills, effective communication abilities, and a customer-centric mindset.
Responsibilities:
• Provide comprehensive support to the sales team, including sales representatives and account managers, in achieving sales targets and objectives.
• Assist in managing and processing sales orders, ensuring accuracy, completeness, and timely order entry.
• Coordinate with various internal departments, such as production, logistics, and finance, to ensure seamless order fulfillment and delivery to customers.
• Prepare and deliver sales quotations, proposals, and presentations to clients based on the guidance and direction of the sales team.
• Collaborate with the design and production teams to obtain necessary artwork, product samples, and mock-ups for customer presentations and approvals.
• Respond to customer inquiries, requests for information, and pricing quotes promptly and professionally, providing accurate and relevant information.
• Maintain a thorough understanding of the company's products, services, pricing, and promotional offers to effectively address customer queries and assist in upselling opportunities.
• Monitor order progress and provide regular updates to customers, ensuring they are informed about delivery schedules, changes, or any potential issues.
• Assist in preparing sales reports, forecasts, and performance metrics, providing insights to management on sales trends, customer feedback, and market conditions.
• Support the sales team in managing and updating customer databases, ensuring accurate and up-to-date information.
• Collaborate with the marketing team to coordinate promotional activities, such as mailings, product launches, and trade show preparations.
• Assist in coordinating and organizing sales meetings, client visits, and customer events, including logistics, scheduling, and preparation of necessary materials.
• Proactively identify opportunities to enhance customer satisfaction and improve sales processes, providing feedback and suggestions to the sales team and management.
• Stay updated on industry trends, competitor activities, and product knowledge to effectively support the sales team and provide relevant information to customers.
Requirements:
• Martric or equivalent; Administration, Marketing, or a related field is a plus.
• Proven experience in a sales support or customer service role, preferably in the print industry or a related field.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Proficiency in using CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
• Detail-oriented mindset with a focus on accuracy and quality.
• Strong problem-solving and analytical skills, with the ability to identify and address customer needs and resolve issues effectively.
• Ability to work collaboratively in a team-oriented environment and build positive relationships with customers and internal stakeholders.
• Adaptability and flexibility to thrive in a fast-paced and dynamic sales environment.
• Knowledge of print industry products, terminology, and sales processes is advantageous.
• Familiarity with print production processes, graphic design, and artwork file formats is a plus.
• Experience with order management systems or ERP software is desirable.
If you are an enthusiastic and organized individual with a passion for providing excellent customer support and assisting in sales operations, we encourage you to apply for this position. Please submit your resume, along with a cover letter highlighting your relevant experience and qualifications.

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