SASSA - Quality Analyst

Quality Analyst RoleiSON Xperiences requires a Quality Analyst to ensure the delivery of high-quality services to our customers. The ideal candidate will possess strong analytical and communication skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities

Main Purpose of the PositionAs a Quality Analyst at iSON Xperiences, your primary objective is to ensure that employees adhere to established quality standards. You will achieve this by continuously evaluating and reporting on employee performance, verifying compliance with stated quality, customer, and regulatory standards.Key Responsibilities

Main Purpose of Position:Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs.Responsibilities:Validate information captured by the Agents are...

About us, purpose, experience and qualifications **about us**: **purpose**: The Quality Assurance Analyst is responsible for implementing quality assurance in various departments in order to address gaps between business processes and the requirements of the organisations' customers. The Quality Assurance Analyst delivers, maintains and seeks to improve QA...

Job Title: Technical Quality AnalystWe are looking for a skilled Technical Quality Analyst to join our team at Rmbwestport. In this role, you will be responsible for analyzing and improving the quality of our software products.Key Responsibilities:Develop and analyze metrics to measure quality performance.Conduct thorough analysis to identify trends and...

Position OverviewiSON Xperiences seeks a highly skilled Quality Analyst to join our team. As a key member, you will play a crucial role in ensuring the delivery of exceptional services to our customers.Job Description

The Role: **Contact Centre Team Coach** **Based in Randburg** **5 Month Fixed term contract** The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team leader is also expected to work within...

Job DetailsNetwork IT is seeking a skilled Test Analyst to join our team. As a Test Analyst, you will be responsible for testing our software applications to ensure they meet the required standards. You will work closely with our development team to identify and report defects, and collaborate with other teams to ensure seamless...

Quality Analyst Contract Based in Randburg Main Purpose of Position: To analyze customer interactions and capture the insights into the Genii tool to ensure an independent, objective and neutral collection of data Main Responsibilities (including but not limited to): Reduce business risk, improving the quality of call centre agents’ engagements,...

Quality AnalystContractBased in RandburgMain Purpose of Position:To analyze customer interactions and capture the insights into the Genii tool to ensure an independent, objective and neutral collection of dataMain Responsibilities (including but not limited to):Reduce business risk, improving the quality of call centre agents’ engagements, and overall...

Job OverviewNetwork IT is seeking a highly skilled Test Analyst to join our team. As a Test Analyst, you will be responsible for ensuring the quality of our software applications by identifying and reporting defects. You will work closely with our development team to resolve issues and ensure that our products meet the required...

**Customer Service Fixed Term Contract Position** **2-month** Contracts based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...

**Customer Service Fixed Term Contract Position** **3 month Contracts based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved...

**Customer Service Fixed Term Contract Position** **2Â **months contract**Â based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...

MultiChoice is looking to appoint a Global Data Analyst. The Data Analyst will be joining the team to help drive the proactive monitoring of data quality, ongoing data cleansing and supporting BAU data issues to improve overall quality and reliability of data with an ultimate objective to improve and enhance the business decision making within the...

Job Description for Senior Business Analyst at Boardroom AppointmentsWe are looking for a skilled Business Analyst to join our team. The successful candidate will be responsible for facilitating the planning and execution of projects and business requirements.The ideal candidate will have experience in document and model business processes and rules, as well...

What We OfferWe offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment.The successful candidate will have the opportunity to work on challenging projects, develop their skills, and contribute to the success of our team.Responsibilities and Duties:Test Planning and Design:Develop test cases and...

**Position**: Data Analyst (Fintech Industry) **Location**: Gauteng/Bedfordview **Remuneration & Benefits**:Salary negotiable | Medical aid contribution | Provident Fund **About Our Client**: Our client is a software solutions company based in Johannesburg. They specialize in digital verification and payment solutions that ensure seamless and secure...

Technical LeadershipNetwork IT seeks a Technical Analyst Lead to join their team. As a key member of the organization, you will be responsible for leading the analysis, design, and implementation of complex IT solutions.Key ResponsibilitiesLeading technical teams to deliver high-quality IT solutions.Designing and implementing new IT processes and...

Job OverviewWe are seeking a skilled and experienced Test Analyst to join our team at Network IT.Key ResponsibilitiesThe successful candidate will be responsible for executing comprehensive testing of developmental tasks, adhering to business requirements, designing and writing test cases using centre tools, and performing bug tracking and integration...