Quality and Process Analyst

2 months ago


Randburg, South Africa FirstRand Full time

Job Description

We are looking for a Quality and Process Analytics to work on Speech Analytics System
To provide stakeholders with actionable insights
Good numerical skills
Responsible for system role out
Involved in pulling reports and data
Responsible for analytics
Able to pay attention to detail, presentations and good problem-solving skills
To maintain and analyse a new system used for speech analytics.
- Provide Continuous Improvement Reporting by analysing current processes, procedures and system functions and actively seeking points of inefficiencies
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Act responsibly with work related resources in order to contribute to cost containment
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
- Build and maintain stakeholder relationships
- Provide speech analytics support to other Business Units
- Maintain Business Solution Partnership to assist business decision-making

Additional Information
- Self-managed
- Able to pay attention to detail
- Good numerical skills
- Excel presentation
- Power Point
- Good written skills

Job Details

13/11/24



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