SASSA - Quality Analyst

About the JobWe are seeking an experienced Team Coach to join our SASSA team in Randburg. The successful candidate will be responsible for leading a team of contact centre agents and ensuring they meet key performance indicators.Key ResponsibilitiesCoaching and developing agents through continuous one-on-one sessions.Managing attendance and leave...

Main Purpose of Position: Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs. Responsibilities: Validate information captured by the Agents are...

The Role: **Main Purpose of Position**: Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs. **Responsibilities**: - Validate information captured by...

About us, purpose, experience and qualifications **about us**: **purpose**: The Quality Assurance Analyst is responsible for implementing quality assurance in various departments in order to address gaps between business processes and the requirements of the organisations' customers. The Quality Assurance Analyst delivers, maintains and seeks to improve QA...

The Role: **Contact Centre Team Coach** **Based in Randburg** **5 Month Fixed term contract** The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team leader is also expected to work within...

Contact Centre Team Coach  Based in Randburg   The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach  is also expected to work within all teams of the Contact Centre to ensure...

Contact Centre Team Coach Based in Randburg The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach  is also expected to work within all teams of the Contact Centre to ensure that...

About us, purpose, experience and qualifications **about us**: **purpose**: The Collateral Analyst is responsible to act as the custodian of the bank's collateral by safekeeping all collateral documentation. The role provides a variety of services to a vast spectrum of customers with various business requirements and needs to achieve their business...

About us, purpose, experience and qualifications **about us**: **purpose**: - The Collateral Analyst is responsible to act as the custodian of the bank's collateral by safekeeping all collateral documentation. The role provides a variety of services to a vast spectrum of customers with various business requirements and needs to achieve their business...

**Position**: Data Analyst (Fintech Industry) **Location**: Gauteng/Bedfordview **Remuneration & Benefits**:Salary negotiable | Medical aid contribution | Provident Fund **About Our Client**: Our client is a software solutions company based in Johannesburg. They specialize in digital verification and payment solutions that ensure seamless and secure...

iSON Xperiences is looking for a dedicated Call Center Professional to join our team in Randburg, enhancing our commitment to exceptional customer service.This role presents a fantastic opportunity to grow your career while working in a supportive environment focused on quality and excellence.We anticipate an annual salary of approximately R180,000,...

As a valued member of the iSON Xperiences team, we are seeking an exceptional Customer Service Representative to join our dynamic organization in Randburg.This fixed-term contract role is perfect for individuals passionate about delivering outstanding customer experiences.We estimate the salary for this position to be around R150,000 per annum, based on...

Job Description We are looking for a Quality and Process Analytics to work on Speech Analytics System To provide stakeholders with actionable insights Good numerical skills Responsible for system role out Involved in pulling reports and data Responsible for analytics Able to pay attention to detail, presentations and good problem-solving skills To maintain...

The Role: **Customer Service Fixed Term Contract Position** **5 month Contracts based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot...

The Role: **Customer Service Fixed Term Contract Position** **3 Month Contracts based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot...

**Customer Service Fixed Term Contract Position** **3 month Contracts based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved...

**Customer Service Fixed Term Contract Position** **2Â **months contract**Â based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...

**Customer Service Fixed Term Contract Position** **2-month** Contracts based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...

Customer Service Fixed Term Contract Position  Contract based in Randburg  Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct...

**Customer Service Fixed Term Contract Position** **2-month** Contract based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...