Guest Relations Officer
1 week ago
- Provide a warm, welcoming, and personalized experience for all guests, ensuring they receive impeccable service during their visit.
- Assist guests with reservations, special requests, and inquiries, offering tailored recommendations for tours, tastings, and dining experiences.
- Manage guest feedback, resolving any issues or concerns promptly and professionally, ensuring guest satisfaction at all times.
- Coordinate with other departments, including wine tours, housekeeping, and culinary teams, to ensure seamless service delivery.
- Maintain up-to-date knowledge of the estates offerings, including wines, events, and seasonal activities, to provide accurate and insightful information to guests.
- Oversee guest check-in and check-out processes, ensuring smooth and efficient operations.
- Assist with VIP guest services, including special arrangements for events, celebrations, and group bookings.
- Support the marketing team with guest surveys, promotions, and assisting in loyalty programs.
- Proven experience in a luxury hotel, resort, or hospitality setting, ideally within the wine or tourism industry.
- Exceptional communication and interpersonal skills, with a natural ability to build rapport with guests.
- Strong organizational skills with a keen eye for detail and a passion for delivering exceptional service.
- A deep appreciation for wine, ideally with knowledge of viticulture and wine tasting.
- Fluent in English; additional languages are a plus.
- Ability to work in a fast-paced, dynamic environment with a positive, solution-oriented attitude.
- Professional appearance and demeanor, aligned with a luxury brand.
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Guest Relations Officer
6 months ago
Stellenbosch, South Africa Tych Business Solutions Full timeOur client in Stellenbosch, Western Cape, South Africa is looking for a guest relations officer, who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer will serve the needs of guests and assists fellow colleagues from different...
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Guest Relations Officer
4 months ago
Stellenbosch, South Africa Jordan Wine Estate Full time_ **JOB DESCRIPTION**:_ **The Guest Relations Officer for Jordan Luxury Suites and The Cellar Door** The main function of The Guest Relations officer is to deliver friendly and efficient customer service as well as to create a warm and welcoming atmosphere for all guests. The key aim is to anticipate clients’ needs to enhance the customer...
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Guest Relations Officer
7 months ago
Stellenbosch, South Africa Paradigm Recruitment Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. RESPONSIBILITIES: Welcome and...
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Guest Relations Officer
4 months ago
Stellenbosch, South Africa Edge Personnel (Pty) Ltd Full timeOur client, a reputable and well-established Property in the Stellenbosch area, has a vacancy for a qualified and experienced Guest relations Officer. You will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests...
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Guest Relations Officer
6 months ago
Stellenbosch, South Africa Karen Tupper Recruitment Full timeAn esteemed property renowned for its exceptional dining and hospitality is seeking a Guest Relations Officer. **Duties and Responsibilities**: - Serve as the first point of contact for guests, providing a warm welcome and an exceptional level of service throughout their visit. - Address and resolve guest inquiries and concerns promptly and with a...
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Guest Relations Officer
4 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. RESPONSIBILITIES: - Welcome and...
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Guest Relations Officer
3 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeThis role is ideal for someone passionate about hospitality, with excellent communication skills, and a desire to deliver unforgettable guest experiences. As the Guest Relations Officer, you will be the face of the estate, ensuring guests receive a warm welcome and have their needs met from arrival to departure. **Key Responsibilities**: - Greet and...
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Guest Relations Officer
7 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the ultimate guest's experience from arrival to departure is seamless and in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need...
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Guest Relations Officer
4 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...
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Guest Relations Officer
6 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Guest Relations Officer responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will also make sure our front-desk...
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Guest Relations Officer
6 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**Our client a well-established wine estate is looking to employ a Guest Relations Officer at their organization** **Location**:Stellenbosch, Western Cape **Requirements**: - Hospitality Certificate or Diploma - 2 years of experience in a similar role - Must have good computer and administration skills - Must have the ability to maintain a professional...
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Guest Relations Officer
2 weeks ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**About**: Our Hospitality client is a world-class destination offering culture, cuisine, golf and entertainment. **Position Overview**: Our client is a renowned 5-star wine estate. They are looking for an exceptional **Guest Relations Officer** to ensure their guests have an unforgettable experience from arrival to departure. This is a unique opportunity...
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Guest Relations Officer
6 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWine Estate close to Stellenbosch is looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. -...
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Guest Relations Officer
6 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWine Estate close to Stellenbosch is looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. -...
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Hotel Guest Relations
6 months ago
Stellenbosch, South Africa Seasoned recruitment Full timeHotel Guest Relations Please note this position you needed to have worked in a Hotel/ Guest House Please note this position is in Stellenbosch so only Stellenbosch and surrounding areas. We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our...
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Guest Relations Officer
6 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeEstate close to Stellenbosch is looking for a Guest Relations Officers who will be responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assisting fellow colleagues of different departments if need...
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Guest Relations Officer
6 months ago
Stellenbosch, South Africa HOTEL AND CATERING PERSONNEL Full timeWe are looking for a Guest Relations Manager who will be responsible for ensuring that the guests’ experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Manager serves the needs of our guests and exceeds guests’ experience. RESPONSIBILITIES: - Welcome and introduce Lodges and Spa to...
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Guest Relations Officer/ Hotel Reception
6 months ago
Stellenbosch, South Africa Status Staffing Full time**Western Cape**, Stellenbosch** **(Market related)** One of the most prestigious wineries in the world is looking for Guest Relations Officer/ Hotel Receptionist with a Hospitality Certificate / Diploma and 2 - 3 years’ experience in a similar role, Stellenbosch. EMPLOYMENT TYPE : Permanent SECTOR : Hospitality BASIC SALARY : Market Related START...
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Guest Relations Officer
2 weeks ago
Stellenbosch, South Africa IntelliStaff Full timeKey Responsibilities:Provide a warm, welcoming, and personalized experience for all guests, ensuring they receive impeccable service during their visit.Assist guests with reservations, special requests, and inquiries, offering tailored recommendations for tours, tastings, and dining experiences.Manage guest feedback, resolving any issues or concerns promptly...
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Stellenbosch, Western Cape, South Africa Generico Recruitment Pty Ltd Full timeJob DescriptionWe are seeking a highly skilled Guest Relations Officer and Night Auditor to join our team at Generico Recruitment Pty Ltd. The ideal candidate will possess excellent communication skills, be able to work well under pressure, and have a passion for delivering exceptional guest experiences.Key Responsibilities:Ensure seamless guest experiences...