Guest Relations Officer

2 weeks ago


Stellenbosch, South Africa IntelliStaff Full time
Key Responsibilities:
  • Provide a warm, welcoming, and personalized experience for all guests, ensuring they receive impeccable service during their visit.
  • Assist guests with reservations, special requests, and inquiries, offering tailored recommendations for tours, tastings, and dining experiences.
  • Manage guest feedback, resolving any issues or concerns promptly and professionally, ensuring guest satisfaction at all times.
  • Coordinate with other departments, including wine tours, housekeeping, and culinary teams, to ensure seamless service delivery.
  • Maintain up-to-date knowledge of the estates offerings, including wines, events, and seasonal activities, to provide accurate and insightful information to guests.
  • Oversee guest check-in and check-out processes, ensuring smooth and efficient operations.
  • Assist with VIP guest services, including special arrangements for events, celebrations, and group bookings.
  • Support the marketing team with guest surveys, promotions, and assisting in loyalty programs.
Qualifications:
  • Proven experience in a luxury hotel, resort, or hospitality setting, ideally within the wine or tourism industry.
  • Exceptional communication and interpersonal skills, with a natural ability to build rapport with guests.
  • Strong organizational skills with a keen eye for detail and a passion for delivering exceptional service.
  • A deep appreciation for wine, ideally with knowledge of viticulture and wine tasting.
  • Fluent in English; additional languages are a plus.
  • Ability to work in a fast-paced, dynamic environment with a positive, solution-oriented attitude.
  • Professional appearance and demeanor, aligned with a luxury brand.
If you have a passion for fine wine, exceptional guest service, and luxury hospitality, we would love to have you as part of our team

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