Switchboard Operator
7 months ago
Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Switchboard Operator to join the team.
Main Duties & Responsibilities
- Assists callers by answering the line and connecting the caller to the correct person or department.
- Control and manage the answering of the switchboard to the required standards.
- Ensure the smooth running of the switchboard functions, including but not limited to, message taking, message delivery and the hotels switchboard operations.
- Assist and deputise for Front Office staff in other areas as and when required.
- Assist with departmental administration.
- Responsible for submitting the transport sheets timeously.
- Preparing outgoing letters and parcels, distributing and sending faxes.
- Provide information about hotel amenities and promote hotel services and ensure you stay self-informed on what activities are available in the city and surrounds.
- Assist with Food and Beverage reservations coverage as and when required, on a regular or semi-regular basis.
- Understanding of the check-in and check-out procedure on a hotel reception desk.
- To be aware of all the promotions and functions within the hotel.
**Requirements**:
- Previous proven administration or experience in similar role required.
- Previous Switchboard experience -advantageous
- Outstanding telephone etiquette skills.
- Excellent written, computer and verbal communication skills.
- Customer / staff focused & Team orientation
**Benefits**:
Competitive basic salary
Medical aid & pension fund benefit
Internal Belmond discounts
Loyalty and recognition rewards programme
Employee Assistance Programme
On going Learning and Development opportunities
Regular community, social and staff welfare events
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