Switchboard Operator

3 weeks ago


Cape Town, South Africa Belmond Full time

Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Switchboard Operator to join the team.
Main Duties & Responsibilities
- Assists callers by answering the line and connecting the caller to the correct person or department.
- Control and manage the answering of the switchboard to the required standards.
- Ensure the smooth running of the switchboard functions, including but not limited to, message taking, message delivery and the hotels switchboard operations.
- Assist and deputise for Front Office staff in other areas as and when required.
- Assist with departmental administration.
- Responsible for submitting the transport sheets timeously.
- Preparing outgoing letters and parcels, distributing and sending faxes.
- Provide information about hotel amenities and promote hotel services and ensure you stay self-informed on what activities are available in the city and surrounds.
- Assist with Food and Beverage reservations coverage as and when required, on a regular or semi-regular basis.
- Understanding of the check-in and check-out procedure on a hotel reception desk.
- To be aware of all the promotions and functions within the hotel.

**Requirements**:

- Previous proven administration or experience in similar role required.
- Previous Switchboard experience -advantageous
- Outstanding telephone etiquette skills.
- Excellent written, computer and verbal communication skills.
- Customer / staff focused & Team orientation

**Benefits**:
Competitive basic salary
Medical aid & pension fund benefit
Internal Belmond discounts
Loyalty and recognition rewards programme
Employee Assistance Programme
On going Learning and Development opportunities
Regular community, social and staff welfare events


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