Business Retention Administrator
1 week ago
Responsibilities
Managing Arrear Premiums
- Engage with clients regarding overdue premium payments.
- Notify clients about the current status of their policies and the implications of unpaid premiums.
- Encourage clients to settle arrears or update their payment methods.
- Clearly explain available payment options to clients.
- Provide clients with relevant banking details and reference numbers for payments.
- Verify payment status on the system to confirm receipt of premiums.
- Conduct follow-ups with clients if payments are not received within the agreed timeframe.
- Educate clients on the potential consequences of missed premium payments.
Handling Lapsed Policies
- Notify clients when their policy has lapsed and explain the impact on their coverage.
- Persuade clients to reinstate their policies and ensure they understand the benefits of doing so.
- Gather all required documentation necessary for policy reinstatement.
- Assist clients in updating or modifying their payment methods to prevent future lapses.
- Ensure all reinstatement documents are submitted for processing and scanning.
Requirements
- Matric
- Relevant Qualification as per the FSCA Board Notice (Depending on date of appointment in the industry)
- Regulatory Examination Level 1: Representatives (RE5)
- Class of Business: Long Term Insurance & Investment
- Updated CPD points.
Experience
- Experience in the Insurance Industry (advantage)
- 2 Year Client Services
- 2 Year Experience in Business Retention
- Understand Insurance Products
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