Retention & Renewals Advisor - Payroll, Contract

6 months ago


Pretoria, South Africa Sage Full time

At Sage, we are dedicated to empowering businesses to thrive in the digital age. As a global leader in [industry/sector], we provide innovative solutions that streamline operations and drive growth. Our commitment to customer success is at the core of everything we do.
We are seeking a dynamic and results-driven Contract Renewals Manager to join our team and take charge of managing all aspects of contract renewals for our medium business segment. In this role, you will play a pivotal role in ensuring customer retention and exceeding renewal revenue targets through effective collaboration with internal teams and external stakeholders.

**Key Responsibilities**
- Manage contract renewals for medium business segment, ensuring retention and exceeding revenue targets.
Collaborate closely with internal teams and external partners, including Sage Business Partners, via digital communication channels.
Assist in the Annual Renewal project of the Payroll Customers.
Respond to business partner/customer queries within specified turnaround time via digital channels.
Collect Annual Licence Fees.
Deliver revenue performance and operational outcomes aligned with budgetary expectations and KPIs.
Build strong alliances with Business Partners for successful 90-day planning around linked renewals.
Provide regular insights to sales teams on assigned customers and identify opportunities for incremental revenue.
Align and manage across lines of business to drive business value and resolve escalated issues promptly.
Develop and maintain professional relationships with customers and Business Partners to ensure satisfaction and retention.
Provide accurate and timely forecasting for monthly, quarterly, and annual performance, including risk and opportunity analysis.
Support customer nurture campaigns and other duties as required.
Play an integral role in supporting the company's cloud migration strategy.
Skills, Know-how, and Experience:
Must Have:
Experience in customer service or relationship management, with a focus on exceeding customer expectations.
Highly organized with a commitment to excellence.
Strong negotiation, influencing, and problem-solving skills.
Target-driven with the ability to achieve and exceed targets under pressure.
Excellent English oral and written communication skills.
Ability to adapt to and perform new job responsibilities as needed.
Basic understanding of Sage product offerings.
Preferred:
Basic Microsoft Office skills (Word, Excel, PowerPoint).
Working knowledge of accounting and/or HR software solutions; familiarity with Sage CRM and Salesforce is advantageous.
University degree or equivalent.



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