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Retentions Consultant

7 months ago

Pretoria, South Africa Talent Evolution Full time

**Duties**:

- Make outbound calls/inbound calls to engage with existing customers to retain new and existing business and ensure high retention rates.
- Understand and effectively communicate product offerings, value propositions, and benefits to prospective and current clients.
- Address customer inquiries, concerns, and objections, providing prompt and professional support.
- Document and update customer interactions, sales activities, and retention-related information in the CRM system.
- Collaborate with team members to identify opportunities for improving sales and retention strategies, sharing best practices and customer insights.
- Participate in training and development programs to enhance product knowledge, sales techniques, and customer service skills.
- Meet or exceed assigned retention and collections targets, while maintaining high levels of customer satisfaction.

**Minimum required Qualifications**:

- Matric
- **Regulatory Examination (RE5)**
- **Must be FAIS compliant** with all relevant credits and qualifications as required under the FAIS Act
- Completed Class of Business - Long term and short term insurance
- CPD Hours
- A bachelor’s degree in Business, Sales, Marketing, or a related field is a plus.
- For more information please contact:
**Elsabe Olckers