Retention Officer

3 months ago


Pretoria, South Africa Fidelity Services Group Full time

**Position**: Retention Officer

**Reporting to**: Finance Manager, CashMaster

**Location**: Waltloo, Pretoria

**Duration**: Full-Time

The purpose of the Retention officer is to design and implement customer retention strategies to increase satisfaction, loyalty and retain business. The incumbent will play a crucial role in preserving the company's customer base and maximizing customer lifetime value.

**Minimum Requirements**:

- Grade 12
- Post-matric qualification in the relevant field advantageous
- 3+ years’ experience in a similar role.
- Analytical mindset with the ability to interpret customer data and draw actionable insights.
- Knowledge of the industry and market trends affecting customer retention
- Excellent customer service skills.
- Strong problem solving and conflict resolution skills.
- Advanced communication and interpersonal skills.
- Strong ability for cross-functional collaboration
- Have a persuasive attitude.
- Advanced organizational skills.

***Responsibilities**:

- Communicating with customers and gathering information about customer complaints.
- Analyzing customer behavior, writing, and presenting customer behavior reports.
- Collecting data regarding customer service trends in the business.
- Conduction of customer needs analysis.
- Developing aggressive retention strategies based on customer feedback and behavior.
- Providing internal feedback on how to improve client retention.
- Analyze customer account trends to continuously improve retention, upsell and cross-sell strategy.
- Tracking soon to be expired contracts and negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Building positive relationships with customers and business associates.
- Measuring key performance metrics related to retention efforts.

**Core Competencies**
- Strong analytical and problem-solving skills.
- Excellent teamwork and communication skills to collaborate effectively with cross-functional teams.
- Strong written and oral communication skills
- Ability to work under pressure and meet targets and deadlines.
- Able to work effectively in a complicated environment with mínimal management guidance/supervision.
- Ability to multi-task and prioritize work schedules.

**Skills**
- Interpersonal
- Communication
- Critical thinking
- Diplomacy
- Persuasion and influencing
- Judgement and decision making
- Customer Orientation

**We reserve the right not to make an appointment to any advertised position.**

**Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.



  • Pretoria, South Africa Sage Full time

    At Sage, we are dedicated to empowering businesses to thrive in the digital age. As a global leader in [industry/sector], we provide innovative solutions that streamline operations and drive growth. Our commitment to customer success is at the core of everything we do. We are seeking a dynamic and results-driven Contract Renewals Manager to join our team and...


  • Pretoria, South Africa Sanlam Full time

    Who are we? Sanlam Life Ltd is one of the top financial services providers in the South African market. We’re all about building strong, lasting relationships with our financial advisors. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our financial advisors...

  • Admissions Officer

    4 months ago


    Pretoria, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Admissions Officer-Operations **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...


  • Pretoria, South Africa Recruitment Full time

    Student Journey Officer (JB4622)Menlyn, PretoriaMarket RelatedWe are looking for a dedicated Student Journey Officer to handle administrative tasks for our academic programs. This role involves ensuring smooth program delivery and providing excellent student support to enhance student retention. You will be the primary contact for student queries and aim to...


  • Pretoria, South Africa SydSen Recruit Full time

    Commercial Insurance Office Manager - Pretoria East Our client in the Insurance industry is looking for an Office Manager to manage and oversee branch administration and support to sales. **Responsibilities**: - Manage new business policy administration - Oversee the submission of claims registers - Manage compliance and effectiveness of client service...


  • Pretoria, South Africa Finding Personnel Full time

    REF NUMBER**:FP041** STATUS**: OPEN FOR APPLICATIONS** PLEASE TAKE NOTE - A copy of your CV - Whatsapp number - Copy of your ID, - Copy of valid drivers license - All qualifications (Matric and Tertiary Qualifications) - A clear and recent head and shoulders image of yourself **CV must include the following or will not be processed**: - **Full CV (**FULL...


  • Pretoria, South Africa South African Reserve Bank Full time

    -The main purpose of this position is to provide document and records management advisory and support services to assigned departments of the South African Reserve Bank (SARB) in line with legislation, policies, procedures and standards. -Detailed Description Coordinate and monitor records management maturity assessments in the SARB departments. - Provide...


  • Pretoria, South Africa South African Reserve Bank Full time

    The main purpose of this position is to provide document and records management advisory and support services to assigned departments of the South African Reserve Bank (SARB) in line with legislation, policies, procedures and standards. Detailed Description Coordinate and monitor records management maturity assessments in the SARB departments. - Provide...


  • Pretoria, South Africa Raizcorp Full time

    Division Raizcorp- Business Unit Business Support- Minimum experience Mid-Senior- Company primary industry Food and Beverages- Job functional area Management- Salary R150 000 - R200 000 per annum**Company Description** Raizcorp is assisting one of our partner companies to find great talent. JackRabbit is an artisanal chocolate studio located in Pretoria,...


  • Pretoria, Gauteng, South Africa Ellahi Consulting Full time

    About the CompanyCargo/ Freight / Logistics/ AutomotiveLocation: Kempton Park, JohannesburgSalary: CTC R140k pm (Negotiable) + Plus (Company Cell phone, Fuel Card negotiable)Main Purpose of the JobTo manage and drive leading negotiations, budgeting, purchasing, and putting efficient workflows in place to enhance the company's productivity and performance....

  • Chief Sales Officer

    3 weeks ago


    Pretoria, Gauteng, South Africa Global Corporate Advisory Services Full time

    Job Description**Job Title:** Chief Sales Officer - Global Corporate Advisory Services**Job Summary:** We are seeking an experienced Chief Sales Officer to lead our sales team and drive revenue growth in the electrical industry.**Key Responsibilities:**Sales Strategy Development: Develop and implement a comprehensive sales strategy to achieve revenue...


  • Pretoria, South Africa Raizcorp Full time

    **Company Description** Raizcorp is assisting one of our partner companies to find great talent. JackRabbit is an artisanal chocolate studio located in Pretoria, South Africa, where fine art and chocolate meet. Recognized internationally for their high-quality products and exceptional artistic approach, they strive to create incredible chocolate...


  • Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 24033798 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...


  • Pretoria, South Africa Marriott International, Inc Full time

    **Job Number** 24171601 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...


  • Pretoria, South Africa AJ Personnel Full time

    **Main purpose of the job**: - To facilitate, develop, and maintain positive relationships between the organization and its stakeholders, including study participants, partners, government, local communities, and other relevant parties - To link the research of the organization with the targeted community through effective communication, collaboration, and...

  • Head: Servicing

    4 months ago


    Pretoria, South Africa Sanlam Full time

    Build a successful career with us We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings,...


  • Pretoria, South Africa HotelJobs.co.za Full time

    **Requirements**: - An industry or business-related tertiary degree or equivalent in experience - 7 years in a similar role or senior position **Key Performance Areas**: - Strategic Planning & Management - Management of Operations Divisions - Financial Management - Client Retention - New Business Development - Budgeting & Reporting - Leadership and...

  • Human Resources Lead

    3 months ago


    Pretoria, South Africa PSM Personnel Full time

    Human Resources Lead Human Resources Pretoria-Gauteng Join our global pharmaceutical client as an assertive HR Lead based in Pretoria. Reporting directly to both the Country Head of South Africa and the Global HR Lead, you will play a pivotal role in driving HR initiatives. With a minimum of 5 years of comprehensive HR experience and a degree in Human...

  • Commercial Underwriter

    3 months ago


    Pretoria, South Africa PSG Konsult Full time

    **Job description**: To provide underwriting assistance to the Advisers. The position will focus on commercial lines and transport business **Responsibilities**: - Client face to face meetings - Liaising and providing feedback to clients of underwriting progress. - Handling client queries - Recording details and information on relevant systems - Building...


  • Pretoria, South Africa Nambiti Technologies Full time

    We are recruiting for a Group Human Resources Manager. **Responsibilities**: - Strategic HR Leadership: Develop and implement HR strategies aligned with business objectives. - Provide guidance and support to the executive team on all HR-related matters. - Talent Management: Lead talent acquisition efforts, including workforce planning, recruitment, and...