Insurance Retention Specialist

7 days ago


Pretoria, Gauteng, South Africa Watershed Consulting Full time
About the Role

Watershed Consulting is seeking a skilled Insurance Retention Specialist to join our team. As a key member of our client services division, you will play a crucial role in ensuring the success of our clients by effectively managing arrear premiums and lapsed policies.

Key Responsibilities
  • Arrear Premium Management:
  • Engage with clients to address overdue premium payments, providing clear explanations of available payment options and relevant banking details.
  • Notify clients about policy status and implications of unpaid premiums, encouraging timely settlements or updates to payment methods.
  • Verify payment status and conduct follow-ups with clients if necessary.
  • Educate clients on potential consequences of missed premium payments.
  • Lapsed Policy Handling:
  • Notify clients when their policy has lapsed, explaining the impact on coverage and persuading them to reinstate.
  • Gather necessary documentation for policy reinstatement and assist clients in updating or modifying payment methods.
  • Ensure all reinstatement documents are submitted for processing.
Requirements
  • Qualifications:
  • Matric qualification
  • Relevant Qualification as per the FSCA Board Notice (Depending on date of appointment in the industry)
  • Regulatory Examination Level 1: Representatives (RE5)
  • Class of Business: Long Term Insurance & Investment
  • Updated CPD points
  • Experience:
  • 2 years of client services experience
  • 2 years of experience in business retention
  • Understanding of insurance products
About Us

Watershed Consulting offers a competitive salary package, including an estimated $60,000 - $80,000 per annum, depending on location and experience. Our company values employee growth and development, offering opportunities for professional advancement in a dynamic and supportive environment.



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