Insurance Retention Specialist
7 days ago
Watershed Consulting is seeking a skilled Insurance Retention Specialist to join our team. As a key member of our client services division, you will play a crucial role in ensuring the success of our clients by effectively managing arrear premiums and lapsed policies.
Key Responsibilities- Arrear Premium Management:
- Engage with clients to address overdue premium payments, providing clear explanations of available payment options and relevant banking details.
- Notify clients about policy status and implications of unpaid premiums, encouraging timely settlements or updates to payment methods.
- Verify payment status and conduct follow-ups with clients if necessary.
- Educate clients on potential consequences of missed premium payments.
- Lapsed Policy Handling:
- Notify clients when their policy has lapsed, explaining the impact on coverage and persuading them to reinstate.
- Gather necessary documentation for policy reinstatement and assist clients in updating or modifying payment methods.
- Ensure all reinstatement documents are submitted for processing.
- Qualifications:
- Matric qualification
- Relevant Qualification as per the FSCA Board Notice (Depending on date of appointment in the industry)
- Regulatory Examination Level 1: Representatives (RE5)
- Class of Business: Long Term Insurance & Investment
- Updated CPD points
- Experience:
- 2 years of client services experience
- 2 years of experience in business retention
- Understanding of insurance products
Watershed Consulting offers a competitive salary package, including an estimated $60,000 - $80,000 per annum, depending on location and experience. Our company values employee growth and development, offering opportunities for professional advancement in a dynamic and supportive environment.
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