Lost Property Administrator
2 weeks ago
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- Job by industries
Description
- Collect passengers lost property from FlySafair stations;
- Sort lost property according to time periods of loss;
- Return identified lost property to airports for passenger collection;
- Assist with the delivery of lost property to couriers when required;
- Identify and track owners of lost identification documents and passports;
- Document and categorize lost items, maintaining detailed records and logs;
- Follow procedures for handling valuable or sensitive lost items;
- Keep the lost and found area organized and accessible;
- Coordinate with relevant departments or authorities (e.g., security, airlines, law enforcement);
- Provide monthly reports on the lost property process;
- Co-ordinate charity drives in collaboration with the Customer Care Centre Manager;
- Assist the Call Centre Team and baggage handlers with lost property queries; Identify and track owners of lost identification documents and passports;
- Provide assistance and information to passengers regarding lost property policies and procedures;
- Train staff in other stations regarding lost property procedures as and when required.
Requirements
- Grade 12 or equivalent (Essential);
- 1-3 years' experience in Warehousing, Contact Centre or related environment (Essential);
- Driver's license (Essential);
- Proficient in Microsoft Office (Word, Outlook, Excel);
- Basic understanding of warehouse principles.
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