Channel Support IT Manager

4 weeks ago


Johannesburg, South Africa Recru-it Full time
  • Branch cash operations technology (Teller software applications as well as knowledge of AML and CTR/A and other regulatory implications)
  • In-branch client experience management (appointment booking and queue management software e.g. Qmatic, Wavetec and Aurionpro)
  • Client relationship management (e.g. D365, Salesforce)
  • Client identification and authentication (Fingerprint and Facial biometrics, signature recognition; other out-of-band second factor technologies)
  • Staff productivity management (Nice WFM, ActiveOps, Zendesk)
  • Peripheral integration technologies (Card/PIN peripherals, Biometrics peripherals like fingerprint readers and cameras, signature pad peripherals and document printing peripherals)
  • Branch network connectivity technologies (Fibre optics, LTE, Low-orbit satellite e.g. Vodacom, Telkom, Openserv)

Contact centre:
  • Voice, chat, email routing and blending technology (including Chatbot and Whatsapp Enterprise-based engagement) Some technology provider examples would be Genesys, Nice, Avaya.
  • Client relationship management (e.g. D365, Salesforce)
  • Call quality assurance and client sentiment tracking (Nice Nexidia, Qualtrix XM)
  • Staff productivity management (Nice WFM, ActiveOps, Zendesk)
  • Client identification and authentication (Nice Voice biometrics; other out-of-band second factor technologies)


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