Team Leader

3 months ago

Kempton Park, South Africa HR Genie Full time

Team Leader


Commercial

Accountable for quality, standards, service and desired outputs within inter-related functional areas of responsibility. May be responsible for work of others.

Job Purpose

The purpose of the role is to lead and drive a cross channel sales force into a specified (and prioritised) geography - responsible for overseeing and facilitating all sales related activities in that geography .

Key Accountabilities and Outputs

Customer Development

Manage and build customer relationships with Outlet owners

Drive weekly customer calls per outlet to build effective partnerships and resolve customer issues

Ensure all current, correct customer master data captured onto Rapid Trade and is maintained

Achieve customer sales volume targets

Ensure each outlet buys directly from the Company consistently on a weekly basis Execution Guidelines Ensure the delivery of product availability, merchandising, promotions, pricing and space in each and every outlet

Monitor volumes by outlet to ensure 100% availability of key brands and packs through forward planning Manage stock rotation to ensure 100% availability

Drive the effective execution of selective merchandising implementation in the consumption and purchase zones

Negotiate and execute interior and exterior price communication; capture price priorities; ensure price point compliance and execute on the overall price and promotion campaigns throughout the year Asset Management

Manage the Company refrigeration assets by driving governance and compliance

Manage all the Company assets in the outlets including permanent merchandising and signage

Ensure the Company products are stocked in fridges as per guidelines

Conduct asset verification surveys (Fridges, etc.)

Assist customers with managing stock replenishment to minimise stock outs

Manage stock rotation and quality Sales Team Management

Manages, supports and co-ordinates all BevCo cross channel and cross functional sales force activities in the defined geography (insourced/outsourced)

Tracks team weekly customer calls per outlet to build effective partnerships and resolve customer issues Actively supports and manages the sales force in-sourced & outsourced Growth Objectives Drives the sales force in the area to improve BevCo participation and penetration through wholesalers, retailers, QSRs and forecourts Holds cross channel sales team accountable to achieve target volumes and distribution objectives in all channels across the geography Ensures product availability, merchandising, promotions, pricing objectives and space standards are achieved and maintained Responsible for company refrigeration assets and that governance and compliance standards are met Responsible for permanent merchandising resourcing and signage

Qualifications and Experience

Grade 12 / Matric / NQF level 4

Up to 2 years experience (Operational Execution) Experience in a sales/marketing/FMCG environment

Basic knowledge of PC, or potential to acquire it

Key Qualities Critical Success Factors Customer Perspective Communication Routine communication with customers or clients Problem Solving Proactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problem. Relationships Maintained Others outside of own work area but inside the organisation Behavioural Competencies Customer Relations Asks questions to identify customer needs or expectations Follows through and meets personal commitments to others on time Takes responsibilities seriously and consistently meets the clients expectations for quality, service, and professionalism. Continuously monitors delivery to make sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations Able to own responsibility for mistakes, apologise and make suitable changes to services Negotiation Able to recognise a situation in which negations are required Able to listen to the oppositions argument attentively with the aim of reaching an effective outcome Able to tactfully present facts on a "need to know basis" so as to ensure a successful outcome. Able to refer to facts presented by the opposition to strengthen argument. Possesses the interpersonal skills necessary to negotiate an effective outcome Planning and Organising Manages time effectively, ensuring effective completion of tasks under stressful deadlines. Able to prioritise activities and resources, ensuring that results are achieved effectively. Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome. Knowledge of Business Follows systematic, multi-source learning regiment designed to educate oneself quickly: keeps oneself current

Job Area JHB Central

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