Team Leader: Technical Support

1. Lead Technical Support Team - Provide reports to management on call closure status and first line support related matters - Implement processes to ensure calls are closed timeously - Liaise with all necessary stakeholders and provide feedback to business and IT Management - Ensure jiras are dealt with and closed timeously - Assign jiras - Monitoring (e.g....

Are you looking to elevate your career in sales leadership! We are on the lookout for an energetic and results-driven Sales Team Leader to inspire and lead our dynamic team of Sales Advisors at LegalWise. At LegalWise, our legacy spans over three decades, during which we have remained steadfast in our commitment to providing access to justice and making a...

Description - 1. Monitor, support and maintain network infrastructure.- Monitor Cisco switches, Access Points, Firewalls, and network links. - Perform IOS upgrades on cisco switches and cisco access points as per SOP. - Monitor and report issues on Service provider CE equipment at branches. - Maintain and support network monitoring system (system upgrades,...

**AVI Ltd. **is known for its leading household brands across many categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, personal care products, cosmetics, shoes, accessories, and fashion apparel. **NATIONAL BRANDS LIMITED** operates 5 manufacturing sites, offering world class manufacturing facilities in...

**AVI Ltd. **is known for its leading household brands across many categories including hot beverages, sweet and savoury biscuits, and snacks, frozen convenience foods, personal care products, cosmetics, shoes, accessories, and fashion apparel. **NATIONAL BRANDS LIMITED** operates 5 manufacturing sites, offering world-class manufacturing facilities in...

**Passionate people create exceptional things** Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our...

Duties & Responsibilities: **Manage and oversee optimal system accuracy and performance from a values and functionality perspective** - Provide guidance to IT team on programs used to administer business - Implement and test automation of system programs for correctness and conduct audits on the administration system - Assist with automation and integration...

**Job Duties/Responsibilities will include**: Maintain log of completion of assigned queries. Manage IT support documentation and records. Report daily, weekly, monthly on IT unresolved issues, threats and planned activities. Conduct and report on failure analyses. Implement timeous software updates. Assist in IT training support for users (Induction as...

Watershed Consulting is looking for an experienced IT Support Engineer to join their team in Kempton Park. The successful candidate will be responsible for providing technical support to all branches of the company, both remotely and onsite.About the RoleThis is an exciting opportunity for a motivated and experienced IT professional to join our team. The...

Description Duties & Responsibilities: **Manage and oversee optimal system accuracy and performance from a values and functionality perspective** - Provide guidance to IT team on programs used to administer business - Implement and test automation of system programs for correctness and conduct audits on the administration system - Assist with automation and...

**Job description**: As the Team Leader - Service desk, your job purpose is daily real time management of the team to ensure service levels are met and maintain a high level of customer service. Attend to team related issues. The identification, management and resolution of problems that affect the quality of service to the user/client base. Responsible for...

Job OverviewWe are seeking an experienced Engineering Technician to join our team at ATNS SOC Limited. The successful candidate will be responsible for providing technical support and associated services to clients, in accordance with laid down internal and external regulations.The ideal candidate will have a National Diploma in Electronic Engineering (M 3)...

**ROLE SUMMARY** The Team Leader is required to oversee the call centre and manage the day-to-day operations and takes responsibility for the ongoing support of the operations to ensure sustained and profitable growth throughout the contractual lifecycle. The Team Leader will be responsible for managing a team of agents’ delivery on targets and...

**Validate the consistency of all document received and implement the complaints procedure.** **Main Outputs and Responsibilities for This Position**: **1.Coordination of Audit**s** - Book meetings with auditors from Hannover-Re and Munich-Re - Prepare spreadsheet of policies required and collate all claims for auditors (including KPMG) - Organizing and...

About the Role:We are currently looking for a Workshop Supervisor to join our team at Cre8work. As a key member of our workshop operations team, you will play a crucial role in ensuring the smooth day-to-day running of our facilities.The successful candidate will have proven experience in a similar role and possess strong technical knowledge relevant to the...

**The Role** Is you day successful if you can keep the machines running and if customers are satisfied with your work? As a Product Specialist, do you enjoy having a team of colleagues that looks up to you on daily bases, that you have the correct resources and knowledge required to effectively perform such duties whilst supporting your colleagues remotely...

Duties & Responsibilities: - **Application Support and maintenance** - Support, maintain and monitor Non-Production and Production Environments, - Maintain software components & ensure reliable deployment of new features, - Review input deliverables from Development (RN / DI), - Prepare implementation plan and Communicate to stakeholders, - Research new...

To provide quality administration service in respect of quality assurance that results in the improvement of service and sales. 1. Provide quality administration service in respect of Quality Assurance - Contribute to the implementation of a quality assurance process within the call centre - Assess calls and achieve set assessment target - Keep record of...

Key ResponsibilitiesProvide technical support to end-users, addressing hardware, software, and networking issues.Install, configure, and maintain Microsoft Windows operating systems and related software applications.Perform troubleshooting of IT devices, including desktops, laptops, printers, CCTV and access systems, as well as mobile devices.Analyze device...

**Job Duties/Responsibilities will include**: Implement fallback procedures in event of disruption to ensure continuous delivery of service to the local client base. Assisting with the planning, budgeting, motivating and implementation of necessary system and facility improvements. Assisting with the monthly performance surveys. Assisting with the...