Call Centre Team Leader

2 months ago


Kempton Park, South Africa FlySafair Full time

Gauteng, Kempton Park
- (Market related)

Safair Operations, operating as FlySafair, has a vacancy for a
**Call Centre Team Leader**
***at our head office in
**Bonaero**
**Park.** The successful applicant will report to the
**Assistant Manager: Client Contact Centre.**

RESPONSIBILITIES:

- Ensure that service level agreement turnaround times are met;
- Ensure that work is of an optimum quality;
- To provide back-up support for more challenging customer queries where intervention at a higher level is required by the agent;
- To feedback to Manager: Client Contact Centre on any recurrent issues that passengers appear to be facing;
- Train new agents and re-train existing agents to ensure that the product and procedure knowledge is always fresh and accurate.

**REQUIREMENTS**:

- Grade 12 Certificate or equivalent;
- Internal training on policies, Zendesk, Phone systems, Radix system and PayU;
- At least 5 year’s call center experience.
- Proficient in the use of Microsoft Office (Word, Excel and Outlook);
- Willingness to work overtime when required.

PERSONAL ATTRIBUTES:

- Punctual;
- Excellent understanding or experience of delivering great customer service to a customer;
- High degree of patience and assertiveness;
- Conflict resolution skills;
- Immaculate time keeping;
- Trustworthy, professional and reliable, including dealing with confidential information;
- The ability to work well under pressure;
- Practice good time management and willingness to work longer than normal office hours;
- Remains focused in order to handle objections;
- Customer focused and service orientated.

**APPLICATION GUIDELINE***:

- FlySafair reserves the right
- Not to proceed with this vacancy
- Reference number - JHB000716

**Preference will be given to members of under-represented designated groups.**
- For more information please contact:

- Noni Modiakgotla



  • Kempton Park, South Africa AVI Limited Full time

    AVI Field Marketing, a division of AVI Limited, handles the sales and merchandising for the beverages, snacking, and cosmetic business units to ensure improved execution at the store level. An exciting new opportunity, therefore, exists for a **Call Centre Team Leader**. The successful applicant will be required to perform a customer service function, team...

  • Call Centre Team

    3 months ago


    Kempton Park, South Africa FlySafair Full time

    Gauteng, Kempton Park - (Market related) Safair Operations, operating as FlySafair, has a vacancy for a **Call Centre Team Leader** ***at our head office in **Bonaero** **Park.** The successful applicant will report to the **Assistant Manager: Client Contact Centre.** **RESPONSIBILITIES**: - Ensure that service level agreement turnaround times are...

  • Call Centre Agent

    3 months ago


    Kempton Park, South Africa AVI Limited Full time

    AVI Field Marketing is a shared services business unit within AVI. Field Marketing focuses on sales and merchandising for the beverages, snacking and cosmetic business units to provide greater focus and to achieve an improved execution at store level. Field Marketing has its very own National Call Centre to support the Field Marketing team. An opportunity...

  • Call Centre Agent

    3 months ago


    Kempton Park, South Africa AVI Limited Full time

    **AVI Field Marketing** is a shared services business unit within AVI. Field Marketing focuses on sales and merchandising for the beverages, snacking and cosmetic business units to provide greater focus and to achieve an improved execution at the store level. Field Marketing has its very own National Call Centre to support the Field Marketing team. An...

  • Call Centre Consultant

    3 months ago


    Kempton Park, South Africa SETI Development Full time

    We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets. Training Is Provided Roles - Answering or making...


  • Kempton Park, South Africa Motus Corporation Full time

    Discover your potential as a Call Centre Sales Representative at Auto Pedigree based in Kempton Park. A dynamic leader in the car retail sales industry is looking for an experienced Representative who is professional and friendly as well as patient and tolerant to join their resilient, target driven team. **Position Overview**: To identify the needs of...


  • Craighall Park, South Africa Digicall Management Services Full time

    **ROLE SUMMARY** The Team Leader is required to oversee the call centre and manage the day-to-day operations and takes responsibility for the ongoing support of the operations to ensure sustained and profitable growth throughout the contractual lifecycle. The Team Leader will be responsible for managing a team of agents’ delivery on targets and...


  • Grassy Park, South Africa Job Tool Kit Full time

    Call Centre Learnership If you can start tomorrow, then we'll bring you onboard, but if not, the opportunity will go to someone else **Requirements**: 18 - 28 years of age Speak great English Very hard worker Excellent attitude No call centre experience Must have Matric Ready to complete a 12 month qualification Send us your CV today Janine...

  • Sales Team Leader

    3 months ago


    Kempton Park, South Africa LegalWise South Africa Full time

    Are you looking to elevate your career in sales leadership! We are on the lookout for an energetic and results-driven Sales Team Leader to inspire and lead our dynamic team of Sales Advisors at LegalWise. At LegalWise, our legacy spans over three decades, during which we have remained steadfast in our commitment to providing access to justice and making a...

  • Production Team Leader

    3 months ago


    Kempton Park, South Africa AVI Limited Full time

    **AVI Ltd. **is known for its leading household brands across many categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, personal care products, cosmetics, shoes, accessories, and fashion apparel. **NATIONAL BRANDS LIMITED** operates 5 manufacturing sites, offering world class manufacturing facilities in...

  • Call Centre Agents

    3 months ago


    Menlyn Park, South Africa Assupol Life Ltd. Full time

    **1. Market products and achieve sales target (TCF)** - Sell policies (in and out bound) - Capture policy on system - Attend to client queries - Process amendments on policies - Responsible for own policy retention **2. Fit and Proper Requirements** Adhere and comply to FSCA board notice in terms of FAIS **Formal Education**: - Matric Call Centre...

  • Call Centre Agents

    3 months ago


    Menlyn Park, South Africa Assupol Life Ltd. Full time

    **1. Market products and achieve sales target (TCF)** - Sell policies (in and out bound) - Capture policy on system - Attend to client queries - Process amendments on policies - Responsible for own policy retention **2. Fit and Proper Requirements** Adhere and comply to FSB board notice in terms of FAIS **Formal Education**: - Matric Call Centre...

  • Call Centre Agents

    3 months ago


    Menlyn Park, South Africa Assupol Full time

    Description **1. Market products and achieve sales target (TCF)** - Sell policies (in and out bound) - Capture policy on system - Attend to client queries - Process amendments on policies - Responsible for own policy retention **2. Fit and Proper Requirements** Adhere and comply to FSB board notice in terms of FAIS **Requirements**: **Formal...


  • Kempton Park, South Africa Motus Corporation Full time

    Discover your potential as a Call Centre Agent at Auto Pedigree based in Kempton Park. A dynamic leader in the car retail sales industry is looking for an experienced Representative who is professional and friendly as well as patient and tolerant to join their resilient, target driven team. **Position Overview**: To identify the needs of customers, match...

  • Team Leader

    3 months ago


    Kempton Park, South Africa HR Genie Full time

    Team Leader Commercial Accountable for quality, standards, service and desired outputs within inter-related functional areas of responsibility. May be responsible for work of others. Job Purpose The purpose of the role is to lead and drive a cross channel sales force into a specified (and prioritised) geography - responsible for overseeing and facilitating...


  • Grassy Park, South Africa Job Tool Kit Full time

    Seeking Outbound Sales Agents with UK Call Centre Experience: The above criteria is a MUST else do not apply: Outbound Sales experience in a call centre for 2 years is a MUST Good rapport building Experience Good English Must be able to make good conversation Must stay in the Southern Suburbs UK or USA Call Centre experience **Salary**: R5,000.00 -...

  • Team Leader

    3 months ago


    Kempton Park, South Africa HR Genie Full time

    Team Leader Commercial Accountable for quality, standards, service and desired outputs within inter-related functional areas of responsibility. May be responsible for work of others. Job Purpose The purpose of the role is to lead and drive a cross channel sales force into a specified (and prioritised) geography - responsible for overseeing and facilitating...

  • Appointment Setter

    3 months ago


    Grassy Park, South Africa Job Tool Kit Full time

    Seeking Outbound Sales Agents with UK Call Centre Experience: Your role will be appointment setting on behalf of our clients The above criteria is a MUST else do not apply: Outbound Sales experience in a call centre for 2 years is a MUST Good rapport building Experience Good English Must be able to make good conversation Must stay in the Southern Suburbs UK...

  • Team Leader

    3 months ago


    Craighall Park, South Africa Digicall Management Services Full time

    **ROLE SUMMARY** The Team Leader is required to oversee the Insurance and Direct Sales team. The individual will manage the day-to-day operations and takes responsibility for the ongoing support of the operations to ensure sustained and profitable growth throughout the contractual lifecycle.. The incumbent will be responsible for managing a team of...

  • Supply Chain

    2 months ago


    Kempton Park, South Africa Siemens Full time

    **Job Title / Role**:Supply Chain / Logistics Team Leader (Warehouse Manager)** **Organization**:Lead Country South Africa** **Location**:Kempton Park (ACSA Park), South Africa** **Reporting Manager**:Supply Chain/Logistics Manager** The Business Siemens is a global powerhouse in diversified engineering providing products, systems and solutions across...