Team Leader: Technical Support
6 months ago
1. Lead Technical Support Team
- Provide reports to management on call closure status and first line support related matters
- Implement processes to ensure calls are closed timeously
- Liaise with all necessary stakeholders and provide feedback to business and IT Management
- Ensure jiras are dealt with and closed timeously
- Assign jiras
- Monitoring (e.g. Boardrooms)
- Escalation of calls to 3rd line and other Teams.
2. Provide hardware and software support (LAN & WAN)
- Install software
- Troubleshooting (TCF)
- Assemble computer
- Repairs & maintenance of hardware & peripherals
- Installation & maintenance of cabling
- Maintain inventory for software & hardware (TCF)
- Desktop patch management
3. Provide 2nd line support to users
- Investigate and provide solution (TCF)
- Communicate with users on incident logged (TCF)
4. Finance, procurement and asset management
- Ensure that end user equipment (e.g. laptops and desktops) are procured timeously
- Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure
- Works closely with the asset management team to ensure that assets are tracked and managed.
KNOWLEDGE AND SKILLS
FORMAL EDUCATION
- National Diploma in IT (advantageous)
TECHNICAL/LEGAL CERTIFICATION
- A+
- N+
EXPERIENCE
- 5 Years’ Experience in 2nd & 3rd line support
- Team lead experience
-
Team Leader: Technical Support
6 months ago
Menlyn Park, South Africa Assupol Full timeDescription - 1. Lead Technical Support Team- Provide reports to management on call closure status and first line support related matters - Implement processes to ensure calls are closed timeously - Liaise with all necessary stakeholders and provide feedback to business and IT Management - Ensure jiras are dealt with and closed timeously - Assign jiras -...
-
Specialist: Technical Support
6 months ago
Menlyn Park, South Africa Assupol Life Ltd. Full timeTo provide desktop and technical support on hardware and software related issues within the organisation._ 1. Provide hardware and software support (LAN & WAN) - Install software - Troubleshooting (TCF) - Assemble computer - Repairs & maintenance of hardware & peripherals - Installation & maintenance of cabling - Maintain inventory for software & hardware...
-
Specialist: Technical Support
6 months ago
Menlyn Park, South Africa Assupol Full timeDescription - To provide desktop and technical support on hardware and software related issues within the organisation._ - 1. Provide hardware and software support (LAN & WAN)- Install software - Troubleshooting (TCF) - Assemble computer - Repairs & maintenance of hardware & peripherals - Installation & maintenance of cabling - Maintain inventory for...
-
Sales Team Leader
5 months ago
Kempton Park, South Africa LegalWise South Africa Full timeAre you looking to elevate your career in sales leadership! We are on the lookout for an energetic and results-driven Sales Team Leader to inspire and lead our dynamic team of Sales Advisors at LegalWise. At LegalWise, our legacy spans over three decades, during which we have remained steadfast in our commitment to providing access to justice and making a...
-
Administrator: IT Support
3 months ago
Menlyn Park, South Africa Assupol Life Ltd. Full timeMain Outputs and Responsibilities 1. Financial Administration of accounts - Processing of purchase orders and invoices - Day to day record tracking of expenses against budget - Assist with budget planning 2. Provide secretarial and administrative duties - Book meetings - Compile minutes at meetings - Arrange and co-ordinate internal and external...
-
Senior Team Leader
2 weeks ago
Kempton Park, Gauteng, South Africa Dante Personnel Full timeAbout the RoleWe are seeking a highly skilled Senior Team Leader to join our team at Dante Personnel. The successful candidate will have a strong background in management and administration, with a proven track record of leading teams to achieve exceptional results.
-
Administrator: IT Support
3 months ago
Menlyn Park, South Africa Assupol Full timeDescription Main Outputs and Responsibilities - 1. Financial Administration of accounts - Processing of purchase orders and invoices - Day to day record tracking of expenses against budget - Assist with budget planning 2. Provide secretarial and administrative duties - Book meetings - Compile minutes at meetings - Arrange and co-ordinate internal and...
-
Production Team Leader
2 months ago
Kempton Park, South Africa AVI Limited Full timeAVI Ltd. is a leader in South Africa’s consumer goods sector, renowned for its iconic household brands across hot beverages, biscuits, snacks, frozen foods, personal care, footwear, and fashion. Our subsidiary, **National Brands Limited (NBL)**, operates five world-class manufacturing facilities in key locations including Johannesburg, Pretoria, and...
-
Production Team Leader
6 months ago
Kempton Park, South Africa AVI Limited Full time**AVI Ltd. **is known for its leading household brands across many categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, personal care products, cosmetics, shoes, accessories, and fashion apparel. **NATIONAL BRANDS LIMITED** operates 5 manufacturing sites, offering world class manufacturing facilities in...
-
Production Team Leader
1 month ago
Kempton Park, South Africa HR Genie Full timeProduction Team Leader JDO_022_v2 Updated Nov 2023 Page 1 of 4 PRODUCTION TEAM LEADER Operations Accountable for specialist outputs and initiating changes in policies, procedures, standards and services within inter-related functional areas of responsibility. This role will work with various closely related concrete variables, requiring an understanding of...
-
Production Team Leader
1 month ago
Kempton Park, South Africa BevCo Full timeProduction Team Leader JDO_022_v2 Updated Nov 2023 Page 1 of 4 PRODUCTION TEAM LEADER Operations Accountable for specialist outputs and initiating changes in policies, procedures, standards and services within inter-related functional areas of responsibility. This role will work with various closely related concrete variables, requiring an understanding of...
-
Production Team Leader
1 month ago
Kempton Park, Gauteng, South Africa BevCo Full timeJob SummaryBevCo is seeking a highly skilled Production Team Leader to join our team. As a key member of our operations team, you will be responsible for leading production activities and ensuring adherence to operational and financial frameworks.Key ResponsibilitiesLead production activities and ensure timely delivery of products to customersContribute to...
-
Specialist: Network Support
6 months ago
Menlyn Park, South Africa Assupol Life Ltd. Full time1. Monitor, support and maintain network infrastructure. - Monitor Cisco switches, Access Points, Firewalls, and network links. - Perform IOS upgrades on cisco switches and cisco access points as per SOP. - Monitor and report issues on Service provider CE equipment at branches. - Maintain and support network monitoring system (system upgrades, license...
-
Senior Clerk: Field Broker Support
5 months ago
Menlyn Park, South Africa Assupol Full timeDescription To provide administrative support to the sales team in the region - 1. Provide administrative support to the brokers & representatives- Handling telephone enquiries from brokers & reps - Prepare quotations for brokers and reps in the sales managers’ absence. - Distribute correspondence to brokers and reps - Distribute and handle enquiries...
-
Team Leader
2 months ago
Hyde Park, South Africa Sourceworx Full time**Job description**: As the Team Leader - Service desk, your job purpose is daily real time management of the team to ensure service levels are met and maintain a high level of customer service. Attend to team related issues. The identification, management and resolution of problems that affect the quality of service to the user/client base. Responsible for...
-
Product Specialist Team Leader
6 months ago
Craighall Park, South Africa Digicall Management Services Full time**ROLE SUMMARY** The Team Leader is required to oversee the call centre and manage the day-to-day operations and takes responsibility for the ongoing support of the operations to ensure sustained and profitable growth throughout the contractual lifecycle. The Team Leader will be responsible for managing a team of agents’ delivery on targets and...
-
Technical Support Specialist
1 month ago
Kempton Park, Gauteng, South Africa Professional Resources Partners Pty Ltd Full timeJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Professional Resources Partners Pty Ltd. The successful candidate will be responsible for providing technical support and assistance to customers in the underground equipment industry.Key Responsibilities:Coordinate technical...
-
Manager: Product Development
6 months ago
Menlyn Park, South Africa Assupol Life Ltd. Full timeDuties & Responsibilities: **Manage and oversee optimal system accuracy and performance from a values and functionality perspective** - Provide guidance to IT team on programs used to administer business - Implement and test automation of system programs for correctness and conduct audits on the administration system - Assist with automation and integration...
-
Manager: Product Development
6 months ago
Menlyn Park, South Africa Assupol Full timeDescription Duties & Responsibilities: **Manage and oversee optimal system accuracy and performance from a values and functionality perspective** - Provide guidance to IT team on programs used to administer business - Implement and test automation of system programs for correctness and conduct audits on the administration system - Assist with automation and...
-
Warehouse Team Leader
1 month ago
Kempton Park, South Africa Buffalo International Logistics Full time**JOB SUMMARY**: A **Route Controller Team Leader** is responsible for overseeing the daily operations of a team that manages and monitors transportation routes. This role ensures efficient, timely, and safe delivery of goods or services, typically within industries like logistics, supply chain management, and public transportation. The position involves...