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Associate CX Delivery Manager

2 months ago

Johannesburg, South Africa People Source Full time

An Associate CX Delivery Manager will build and maintain strong Client relationships, schedule project delivery, manage Client feedback and satisfaction, and capture Client requirements, among other responsibilities. The successful candidate will be joining a fun and supportive team who value each others input. We encourage individuals to put forward innovative ideas on how we can work smarter and provide a better experience for our Clients. This role is one that requires a solutions-focused and proactive individual who shows initiative, you are making important day-to-day business decisions and need to be self-motivated, escalating as required. You are required to interface internally and externally. As an Associate CX Delivery Manager, you will play a key role in ensuring our Clients receive a high-quality service through managing the often complex logistics surrounding the delivery of our services.