IT Service Delivery Manager

Join our team as a Team Lead and contribute to shaping the future of IT service management at Baraka IT Solutions (Pty) Ltd. As a key member of our operations team, you will be responsible for delivering high-quality IT services to our clients, leveraging your technical expertise and leadership skills.About the Position:Lead the IT service management...

Able to coach and develop team members in implementing service management standards and processes. - ** 5+ years' experience of managing Software Service Delivery teams**: - Experience of pragmatic implementation of the ITIL framework in a similar sized organisation - Software Development Project Management - Evidence of a strong technical experience in...

**Gauteng**, JHB - Eastern Suburbs** **Monthly Basic Salary (Market related, Negotiable)** ***: ***: - **Able to coach and develop team members in implementing service management standards and processes.** ***: - **5+ years' experience of managing Software Service Delivery teams** ***: - **Experience of pragmatic implementation of the ITIL framework in...

Structure, Grade & Reporting Job grade/level M5 Business Unit Digital Platform Solutions Department Octane Position reports to Managing Executive Span of Control 0 Core Description To manage and control the resources required to deliver the contracted services to internal clients, by being fully aware of the status of all services provided to the client....

**Job Advert Summary**: He11o... Hollard Group IT Services is looking for an experienced and passionate Service Manager to join the team. The successful incumbent will have the opportunity to work in an exciting environment with a fresh challenge to implement an IT service model and ITSM solution. The successful incumbent will also assume responsibility for...

**JOB PROFILE**: - Job Title: - Service Delivery Manager- Division: - Support- Sub Division: - Service Delivery- Reports to: - Chief Operating Officer**WORKING RELATIONSHIPS**: - Internal: - Ensuring that recovery processes and procedures are in place and tested regularly - Ensure that communication and feedback on major incidents, problems and changes -...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** A...

Role OverviewWe are seeking an experienced IT Service Delivery Manager to join our team at Edge Executive Search. As a key member of our technical consulting division, you will be responsible for managing the delivery of IT services to our clients, ensuring that they receive high-quality service and support.Key ResponsibilitiesManage the delivery of IT...

Full Time - Johannesburg - Posted 5 hours ago Job Position: Manager: IT Service Delivery Ref: 4485 Location: Johannesburg (Randburg) **Salary**: R60 000 to R85 000 per month commensurate with qualification and experience Qualifications / Requirements: - Bachelor’s Degree or equivalent IT qualification or Diploma - ITIL - CobIT - Minimum 9+ years...

**PLEASE NOTE THIS IS IN THE INTERIM A CONTRACT POSITION WITH THE POSSIBILITY OF BECOMING A PERMANENT POSITION TO THE SUITABLE CANDIDATE. PLEASE ONLY APPLY IF YOU QUALIFY** **Qualifications, Skills, and Experience** - ITIL V3/4 and Project Management Certifications. - IT Diploma or degree preferable. - Minimum of 10 years experience in IT including Cloud...

Reflex Solutions is looking for a Service Delivery Manager to provide guidance to resolve or properly manage an issue. To ensure the issues are resolved timeously and with as little frustration to the customer as possible it is required that the SDM assist with keeping up the service delivery standards to a high level. Key responsibilities - Assist with...

**ROLE PURPOSE** Responsible for the overall management, including financial aspects as well as customer satisfaction and service delivery against contracted SLA’s. The span can consist of one or several key outsourced contracts and/or services delivering more than one line of business service to the customer. The individual will need to use their...

Job title : Service Delivery ManagerJob Location : Gauteng, JohannesburgDeadline : March 27, 2025Quick Recommended LinksJobs by Location Job by industries Overall Purpose of the Job: The ICT Service Delivery Manager (SDM) oversees a number of key functions within the ICT department that enable the delivery of a high quality service to end users, and to...

Delivery tasks: Customer Perspective - Act as an escalation point to facilitate any incident or request-related issues for our users and customers. - Responsible for the adherence and compliance for the Incident, Request and Knowledge Management processes used by the Service Desk. - Maintain the Operational databases. - Track tickets raised, and resolve and...

Fusion Personnel is seeking a highly skilled Service Delivery Manager to oversee workshop operations.About the Role :The ideal candidate will have extensive experience in managing workshop operations, with a strong focus on customer satisfaction.Key Responsibilities :Develop and implement strategies to improve customer satisfactionMonitor and analyze...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

**Minimum Desired Qualifications** - National Senior Certificate (Grade 12) - ITIL V3/4 and Project Management Certifications. - IT Diploma or degree preferable. **Minimum Desired Experience** - 7+ years hands-on experience in IT Service Management. - 5+ years experience in an IT Service Delivery Environment - 5+ years Project Management experience - 5+ in...

**JOB PROFILE**: - Job Title: - Service Delivery Manager- Division: - Support- Subdivision: - Service Delivery- Reports to: - Chief Operating Officer**WORKING RELATIONSHIPS**: - Internal: - Ensuring that recovery processes and procedures are in place and tested regularly. - Ensure that communication and feedback on major incidents, problems and changes. -...

Act as the primary interface managing the services relationship for the client - Perform client-facing service activation activities - Operations performance, including: - Service Improvement Plans - Establish, monitor, and report Service Delivery Reports - Escalation management and Reporting - Meeting Management with Clients - Major Incidents - Scrutinize...

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...