IT Service Delivery Manager

6 months ago

Johannesburg, South Africa FirstRand Full time

Job Description

Responsible for all delivery activities associated with the identification, prioritisation and resolution of reported problems and to provide efficient and cost effective service to the business as well as managing resources to achieve the overall service delivery strategy

Hello Future IT Service Delivery Manager,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team at MotoVantage, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:
- Ensure that client queries are dealt with proactively and accurately, within the agreed turn-around times and that responses are of a high quality by communicating problem to avoid disruption of service to clients- Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements.- Draft and implement frameworks, methodologies, guidelines and procedures to support Root cause analysis as a discipline in the business for IT Service Delivery- Support best practice and innovation in the operational model through critical assessment of its workings and challenge to its design assumptions to increase IT service delivery and analysing and developing business improvements based on Service Delivery of data analysed, data collected, reviewed, and incorporate all internal and external benchmarking data into IT project planning- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data- Responsible for the dynamic planning, scheduling, measurement and control of operational facilities to provide the agreed levels of service- Dynamic planning, scheduling, measurement and control of operational facilities to provide the agreed levels of IT services for the Group- Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth- Have advanced technical skills in order to engage with Developers- Are able to review technical specifications- Are able to perform code reviews- Have experience in junior team management / leadership- Have 5+ years of relevant experience- Have a BSc in Computer Science, Informatics or equivalent

You will have access to:
- Opportunities to network and collaborate- Challenging Working- Opportunities to innovate

We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

Post

FNB

LI-GJ1

Job Details

Application Closing Date

21/06/24

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