IT Service Delivery Manager

1 month ago

Johannesburg, South Africa Tipp Focus Full time

**THE JOB AT A GLANCE**

Senior IT Service Delivery Manager will be responsible for managing overall delivery of IT services to business with a focus on maintaining service level agreements, ensuring quality service, and managing stakeholder relationships.

**WHAT WILL YOU DO?**

**Oversee IT Service Delivery**

***

**Identify Problems and Resolve Queries**

Identify problems requiring analyses, work with IT management and support teams on the root causes, following industry standards to develop improvement plans.

Advise management and support leads on corrective actions to prevent reoccurrence of problems.

**Drive Quality, Develop Processes and Manage SLAs**

Present updated processes and procedures to relevant leads and support teams

Drive quality by working closely with support teams and service desk, understanding ticket volumes and backlog, reoccurrences of incidents, support models and use this as a base to develop a continuous improvement plan.

Work with business and other IT stakeholders and negotiate, develop, and manage SLAs between IT and business according to business needs and IT capacity and capabilities.

Manage quality of IT service delivery within budget guidelines and provide progress updates on issues and improvements in monthly reporting to Manager.

Review and monitor the IT operations performance reactively and proactively to meet SLAs and customer requirements. Work with support and delivery leads to update existing processes and develop new ones to achieve required service levels.

***

**Risk and Compliance Management**

Identifying all possible risks that can affect IT service delivery concerning time, cost, scope, and quality and design IT delivery solutions and processes that can accommodate relevant risks for approval by the Manager.

Guide development and support teams on developing delivery models for new services that conform to IT governance, policies, and procedures.

Measure and drive compliance of defined SOP's and policies associated with IT service delivery. Investigate non-compliance, variances and inefficiency and improvements and update relevant documentation.

Manage relevant IT Risks.

Manage IT Audits and findings.

**Reporting**

Monthly reporting to IT management on issues, escalations, and SLA's

**Stakeholder Management**

Build relationships with client business and understand how to improve IT delivery to align with business strategy.

Make recommendations to management teams on capacity, compliance, availability, and continuity management to ensure effective and timeous IT service delivery.

**Budget Management**

Compile and manage the ICT budget. Monitor and track financial expenses. User cost allocation for Finance department. Compliance to relevant legislation

**WHAT YOU'LL BRING TO THE TABLE?**
- NQF Level 7 Qualification in Computer Science or equivalent
- NQF Level 7: Bachelor’s Degree in IT or related field
- 5 to 7 years’ experience of which 5 must be in managerial position
- ICT operations experience
- ICT Application support
- ITIL Foundation
- Sound understanding of the relevant IT Frameworks, such as COBIT
- Sound understanding of the relevant Service Management practices, defined in these frameworks, such as Incident, Problem and Knowledge Management
- Good working knowledge and understanding of Information
- and Cyber Security as well as Data Protection principles
- Experience supervising or leading a team

  • IT Services Delivery Manager/ Head of Managed

    2 weeks ago

    Johannesburg, Gauteng, South Africa IT Ridge Technologies Full time

    The purpose of the role:Main Responsibilities: Plan, design and guide the support operations strategically and manage the client experience as it relates to the products and services that we offer Own the Incident, Request, Change and Escalation processes, ensuring accurate reporting and proactively initiating service improvement activities when required....

  • Service Delivery Management

    2 weeks ago

    Johannesburg, Gauteng, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Service Delivery Manager

    3 weeks ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • IT Service Delivery Manager

    1 week ago

    Johannesburg, South Africa Pixery Full time

    **About the Role**: We are seeking a highly experienced and motivated IT Service Delivery Manager to lead our dedicated team in providing exceptional ICT support services to a leading South African tourism organization. In this role, you will play a pivotal role in ensuring the smooth operation and optimal performance of our client's IT infrastructure. You...

  • Service Delivery Manager

    2 weeks ago

    Johannesburg, South Africa CipherWave Full time

    **JOB PROFILE**: - Job Title: - Service Delivery Manager- Division: - Support- Subdivision: - Service Delivery- Reports to: - Chief Operating Officer**WORKING RELATIONSHIPS**: - Internal: - Ensuring that recovery processes and procedures are in place and tested regularly. - Ensure that communication and feedback on major incidents, problems and changes. -...

  • IT Service Delivery Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Tipp Focus Full time

    THE JOB AT A GLANCESenior IT Service Delivery Manager will be responsible for managing overall delivery of IT services to business with a focus on maintaining service level agreements, ensuring quality service, and managing stakeholder relationships.WHAT WILL YOU DO?Oversee IT Service Delivery***Identify Problems and Resolve QueriesIdentify problems...

  • Service Delivery Manager

    3 weeks ago

    Johannesburg, South Africa Giesecke+Devrient GmbH Full time

    **When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security...

  • Service Delivery Manager

    3 weeks ago

    Johannesburg, South Africa CipherWave Full time

    **JOB PROFILE**: - Job Title: - Service Delivery Manager- Division: - Support- Sub Division: - Service Delivery- Reports to: - Chief Operating Officer**WORKING RELATIONSHIPS**: - Internal: - Ensuring that recovery processes and procedures are in place and tested regularly - Ensure that communication and feedback on major incidents, problems and changes -...

  • Service Delivery Manager

    5 days ago

    Johannesburg, South Africa Kontak Recruitment SA Full time

    Woodmead, Johannesburg, Gauteng - Information Technology **Service Delivery Manager (JB3325)** Woodmead, Johannesburg R50 - 75 000 per month Permanent As the Service Delivery Manager, you will play a crucial role in ensuring the successful delivery of services to clients. You will act as the primary point of contact for escalations, incidents, and...

  • Service Delivery Manager

    2 weeks ago

    Johannesburg, South Africa Job Crystal Full time

    A dynamic, vibrant and growing IT company is looking for a Service Delivery Manager to be central to the management of service delivery to a portfolio of clients, ensuring that all services and solutions delivered satisfy clients’ business requirements and expectations. The Service Delivery Manager works with stakeholders to enforce governance controls...

  • Service Delivery Manager

    3 weeks ago

    Johannesburg, South Africa Giesecke+Devrient Currency Technology South Africa Full time

    **When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security...

  • Service Delivery Manager

    7 days ago

    Johannesburg, South Africa G D Mobile Securities Full time

    When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and...

  • Service Delivery Manager

    5 days ago

    Johannesburg, South Africa Elite Search and Selection Full time

    **Position**: Service Desk Delivery Manager (ISP) **Location**: Johannesburg North A leading ISP is looking for an professional, customer-centric Service Delivery Manager to join their dynamic team! You MUST come from the ISP industry and have the relevant experience in service delivery with an excellent track record. This is an wonderful opportunity to...

  • Manager: IT Service Delivery

    4 weeks ago

    Johannesburg, South Africa On Line Personnel Full time

    Full Time - Johannesburg - Posted 5 hours ago Job Position: Manager: IT Service Delivery Ref: 4485 Location: Johannesburg (Randburg) **Salary**: R60 000 to R85 000 per month commensurate with qualification and experience Qualifications / Requirements: - Bachelor’s Degree or equivalent IT qualification or Diploma - ITIL - CobIT - Minimum 9+ years...

  • Service Delivery Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment SA Full time

    Woodmead, Johannesburg, Gauteng - Information TechnologyService Delivery Manager (JB3325)Woodmead, JohannesburgR per monthPermanentAs the Service Delivery Manager, you will play a crucial role in ensuring the successful delivery of services to clients. You will act as the primary point of contact for escalations, incidents, and requests, taking ownership of...

  • Service Delivery Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa CipherWave Full time

    JOB PROFILE: Job Title: Service Delivery Manager Division: Support Sub Division: Service Delivery Reports to: Chief Operating OfficerWORKING RELATIONSHIPS: Internal:Ensuring that recovery processes and procedures are in place and tested regularly Ensure that communication and feedback on major incidents, problems and changes Ensure that the major incident...

  • Service Delivery Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa G D Mobile Securities Full time

    When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and...

  • Service Delivery Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Elite Search and Selection Full time

    Position: Service Desk Delivery Manager (ISP)Location: Johannesburg NorthA leading ISP is looking for an professional, customer-centric Service Delivery Manager to join their dynamic team You MUST come from the ISP industry and have the relevant experience in service delivery with an excellent track record. This is an wonderful opportunity to join an...

  • Service Delivery Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Giesecke+Devrient GmbH Full time

    When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and...

  • IT Service Delivery Manager

    3 weeks ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Responsible for all delivery activities associated with the identification, prioritisation and resolution of reported problems and to provide efficient and cost effective service to the business as well as managing resources to achieve the overall service delivery strategy Hello Future IT Service Delivery Manager, Welcome to FNB, the home...