Customer Service Consultant

7 days ago


Cape Town, South Africa Armstrong Appointments Full time
ABOUT THE COMPANY

Well-established African JSE listed group.

PURPOSE OF THIS ROLE

Reporting to the Sales Manager, the successful candidate should maintain excellent customer relationships through effective service delivery; assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios.

To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers.


EDUCATION & EXPERIENCE
  • Relevant qualification
  • At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain

KEY RESPONSIBILITIES
  • Ensures that the service offering provided satisfies customers needs and identifies leads across their allocated Key Account Managers Portfolios.
  • Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
  • Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
  • Ensure that clients portfolios data integrity is accurately maintained.
  • Assists with preparing and presenting business proposals to both existing and new potential customers.
  • Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified.
  • Ensures effective management of documentation and records as defined within the customers document retention strategy by informing customers of past due dates.
  • Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

OTHER COMPETENCIES
  • Excellent communication and interpersonal skills.
  • Excellent command of the English language
  • Must have business acumen and be able to communicate at all levels
  • Pay attention to detail.
  • Focused on achieving results.
  • A team player
  • Demonstrate excellent organisational skills.
Other:

In-office working model

Own vehicle and drivers license not negotiable


A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.



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