Customer Service Consultant

2 weeks ago

Cape Town, South Africa Sagen Advisory Full time

To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

**MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE**:

- 3 years B- Degree / National Diploma Qualification
- **At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics, Supply Chain or Information Services (IT)**:

- Excellent command of the English language
- Must have excellent communication and interpersonal skills.
- Must pay attention to detail
- Must be focused on achieving results
- Must be a team player
- Must have business acumen and be able to communicate at all levels
- Must be highly computer literate
- Demonstrate excellent organisational skills
- **Valid driver's licence & own a reliable vehicle**

**KEY RESPONSIBILITIES**: (other duties may be assigned)
- Ensures that the service offering provided satisfies customers’ needs, and identifies leads across their allocated Key Account Managers Portfolios.
- Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
- Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensure that clients’ portfolios' data integrity is accurately maintained.
- Assists with preparing and presenting business proposals to both existing and new potential customers
- Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified.
- Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
- Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

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