Junior Customer Services Consultant

6 months ago


Cape Town, South Africa Highbury Media TA Habari Media Full time

**Daddy's Deals**: We are South Africa’s leading savings site, based out in Cape Town, with presence across the country. We looking to appoint a Junior Customer Services Consultant

**Role purpose**:
As an online business, customer services is the first human contact customers have with the brand. It is essential that the experience we provide transcends the bare minimum. The incumbent must be able to handle multiple channels, queries and issues with calm professionalism.

**Key accountabilities**:
Handling complaints, queries, troubleshooting common issues such as registration, check out and educating customers on how the site works through multiple channels:

- Inbound calls
- Live chat / Whatsapp

Additionally outbound call, following up with merchants and customers, or to track the status of product deliveries
Ensuring performance targets are hit and exceeded (resolution, response standards, customer ratings and quality)

**Requirements**:
Minimum of two years' experience in an inbound call centre
Must be fluent in spoken and written English and Afrikaans
Proficiency in a third official language advantageous
Proven track record in providing quality service to customers, and hitting and exceeding daily resolution targets
Exceptional telephonic skills
Excellent written skills - E-mail is a key focus and it is imperative that you are able to write well
E-commerce experience preferred. Strong digital skills i.e working with CRM / communication platforms.
Technically proficient using backend admin systems. Ability to adopt / learn about new technologies.
Freshdesk / Zendesk or similar experience

**Personal attributes**:
High EQ with the ability to stay calm in the face of anger and frustration.
Multi-tasker with the ability to prioritise and manage multiple queries across channels on a daily basis
Passionate about teamwork with strong interpersonal skills and the ability to work as an effective team member
Responsible and Accountable
Problem-solving skills
Excellent listening skills
Must be driven/self-motivated



  • Cape Town, South Africa Habari Media Full time

    **Daddy's Deals**: We are South Africa’s leading savings site, based out in Cape Town, with presence across the country. We looking to appoint a Junior Customer Services Consultant **Role purpose**: As an online business, Customer Services is the first human contact customers have with the brand. It is essential that the experience we provide transcends...


  • Cape Town, South Africa DAUNTLESS DYNASTY MARKETING Full time

    We're seeking an ambitious and results driven Junior Sales Consultant to join our dynamic sales team. As a Junior Sales Consultant, you'll play a key role in driving revenue growth, building strong relationships with clients, and identifying new business opportunities. **Key Responsibilities**: 1. Develop and execute sales strategies to achieve/exceed...

  • Sales Consultant

    6 months ago


    Cape Town, South Africa CSX Customer Services (Pty) Ltd. Full time

    **Sales Consultant** New positions opening: Cape Town - Western Cape **Position Summary** The Sales Consultant is responsible for achieving sales in an assigned territory. You will be responsible for proactively selling Peleman document binding, branding and presentation solutions. Thanks to over 30 years of research, development and worldwide client...


  • Cape Town, South Africa CallForce Direct Full time

    **Role Purpose**: The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting...


  • Cape Town, South Africa Data Knights Full time

    We are looking for a motivated junior account manager to provide sales support to our customers. You will be assisting our sales team with developing sales and pricing plans, communicating with customers to determine their needs, and conducting research to identify new sales leads. To ensure success as a junior account manager, you should possess excellent...


  • Cape Town, South Africa O'Brien Recruitment Full time

    A leading company in the brand enhancement and print industry, is seeking a dynamic and experienced individual to join their team as a Customer Services Consultant. They are committed to delivering superior service and value to their clients, and are looking for a professional who shares their dedication. **Educational Requirements**: - Matric with...


  • Cape Town, South Africa Unlimited Force Marketing Full time

    Are you a dynamic and well presented individual looking for growth and a new career? Our company has opened a vacancy for you for a permanent Customer Service Consultant position.We want a young individual with positive mindset, strong work ethic and someone who is motivated by their goals and ambitions.Basically our company focuses on growing unemployed...


  • Cape Town, South Africa Recruitment Solutions Full time

    We are recruiting for an energetic professional Customer service consultant with relevant experience within the RETAIL or HOSPITALITY space. You will understand how to maintain excellent customer relationships through excellent service delivery, assisting Account Managers with their daily tasks in order to develop their defined portfolios. You will resolve...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionAs a Customer Service Representative at WNS Global Services, we are seeking an individual with a strong background in sales and excellent command over the English language. The ideal candidate will have a minimum of 12 months of sales experience and be dedicated to providing high-quality customer experiences.Key Responsibilities:Identify and...


  • Cape Town, South Africa Customer Experience People SA Ltd Full time

    Job Overview Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you Job Responsibilities Provide responses to all, maintaining high quality of services, performance standards and attend to high...


  • Cape Town, South Africa Metrofile (Pty) Ltd Full time

    **ROLE PURPOSE** To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads...


  • Cape Town, South Africa The Recruiters Full time

    **Title**: **Junior Technology Sales Consultant**: **Salary**: **Description**: - One of our esteemed clients, being a leader in IT services has exciting vacancies for the position of Junior Technology Sales Consultants based in Cape Town near Tyger Valley. The Junior Technology Sales Consultant would see themselves selling in the typical door to door...


  • Cape Town CBD, South Africa Unlimited Force Marketing Full time

    Our company is hiring We are looking for a customer service and sales consultant for our company.You will be in charge of client service.We need someone who is a passionate sales consultant.A person with good communication skills an individual who thrives on obstacles and achieve Apply now on the email address provided below. Matric Certificate/NQF Level4...


  • Cape Town, South Africa CallForce Full time

    Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels. The successful applicant will be responsible for but not...


  • Cape Town, South Africa Metrofile Recruitment Full time

    **Job Advert Summary**: - Maintains excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. - Actively resolves all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify...


  • Cape Town, South Africa Metrofile Recruitment Full time

    **Job Advert Summary**: - Maintains excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. - Actively resolves all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify...


  • Cape Town, South Africa Intelligent Debt Management Full time

    **Junior Recruitment Consultant** IDM is growing quickly and needs a **Junior Recruitment Consultant **to join the People Team and will be responsible for supporting the recruitment process by coordinating interviews, managing applicant tracking systems, and assisting with onboarding new hires for Internal and External vacancies. Are you ready to save the...


  • Cape Town, Western Cape, South Africa InTouch CPT (Global Telesales (Pty) Ltd. ) Full time

    Job OverviewWe are seeking an experienced Customer Service Consultant to join our team at InTouch CPT (Global Telesales (Pty) Ltd.). This is a fantastic opportunity for someone who wants to work in a dynamic and fast-paced environment.


  • Cape Town, South Africa Bright City Talent Full time

    One of our top clients who have a reputation for being the best in it's industry is looking to appoint a JUNIOR INVESTMENT CONSULTANT for their Retail Client Service department, based in Cape Town.The Client Service Centre is integral to their service offering for clients and independent financial advisers. As an Investment Service Consultant, your purpose...


  • Cape Town, South Africa Bright City Talent Full time

    One of our top clients who have a reputation for being the best in it's industry is looking to appoint a JUNIOR INVESTMENT CONSULTANT for their Retail Client Service department, based in Cape Town.The Client Service Centre is integral to their service offering for clients and independent financial advisers. As an Investment Service Consultant, your purpose...