Order Processing Clerk
3 days ago
Overview:
A detail-oriented and customer-focused individual with strong organizational skills is needed for the role of Order Processing Clerk. This position plays a vital role in ensuring seamless communication between customers, the planning department, and the logistics team.
Key Responsibilities:
- Customer Liaison: Confirm order details with customers, ensuring references and box specifications are accurate.
- Order Review: Assess and verify incoming orders for completeness and accuracy.
- Documentation: Prepare and manage all paperwork related to customer orders and provide the necessary information to the planning department for timely manufacturing execution.
- Delivery Coordination: Collaborate with the logistics team to schedule deliveries and communicate estimated delivery dates and times to customers.
- Problem Solving: Address and resolve discrepancies in orders or delivery timelines promptly and professionally.
- Data Management: Maintain accurate records of orders, communications, and schedules.
- Team Collaboration: Coordinate with internal teams to ensure customer satisfaction and efficient order processing.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills.
- Ability to work effectively in a fast-paced environment.
- Proficiency in using order management systems or related software (training will be provided if necessary).
- A customer-focused approach with the ability to build positive relationships.
- Previous experience in order processing, logistics, or a similar role is advantageous.
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