Order Processing Specialist

2 days ago


Johannesburg, Gauteng, South Africa Set Consulting Full time
Job Description

We are seeking a diligent and proactive individual to join our team as an Order Processing Specialist on a contract basis.

The successful candidate will be responsible for monitoring our quick commerce order dashboard and ensuring that all orders are processed in a timely manner. Should any orders breach our service-level agreements (SLAs), the specialist will be expected to take swift and appropriate action.

Key Responsibilities:

  • Monitor and Control: Continuously oversee the quick commerce order dashboard to identify and rectify any potential breaches in SLAs.
  • Order Management: Take immediate action when SLAs are breached, which may include escalating the issue, communicating with the relevant team or individual, and ensuring the order is processed promptly.
  • Customer Service: Address any customer queries or concerns related to order processing and delivery times, ensuring high levels of customer satisfaction.
  • Ticket Management: Utilize our ticketing system, FreshDesk, to track, manage, and resolve order-related issues.
  • Reporting: Produce regular reports detailing order processing metrics, SLA breaches, and actions taken to resolve these breaches.
  • Collaboration: Work closely with customer service, fulfillment, logistics, and retail teams to ensure streamlined order processing and prompt resolution of issues.
  • Continuous Improvement: Provide feedback and suggestions to optimize and enhance the current order processing system and reduce the occurrence of SLA breaches.

Salary: $60,000 - $80,000 per annum, depending on experience.

Benefits: Comprehensive health insurance, flexible working hours, and professional development opportunities.



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