Customer Service Representative

4 months ago


Umhlanga, South Africa Fouche & Co Recruitment Full time
As a customer service representative, you will be responsible for:
  • Completing quotes timeously and according to quoting standards and supplying them to customers on time.
  • Answering incoming phone calls from customers who want to place orders, request quotes, inquire about products and services, or report issues.
  • Capturing and maintaining all customer information accurately.
  • Using the CRM system to manage data and track orders.
  • Liaising with production and dispatch on the progress of jobs, delivery dates, and production plans.
  • Managing customer queries effectively and efficiently
  • Communicating with the production and dispatch teams to ensure that the orders are completed on time, according to the customer specifications, and delivered to the correct address.
  • Following up with customers to confirm their satisfaction, collect feedback, and resolve any complaints or problems they might have.
Requirements:
  • Minimum Matric
  • Driver's License & Own Vehicle
  • 2-3 years experience in internal sales/ CRM Role) (Print/Labels/Manufacturing)
  • Ability to work in high pressure environment
  • Positive and driven attitude
  • Proficient in Excel and CRM software and intermediate computer knowledge
Remuneration: R15 000 - R20 000 CTC - Dependent on experience

*** Only shortlisted candidates will be contacted ***

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