Customer Services Consultant

5 months ago


Umhlanga, South Africa Call Centre Staffing Full time

Client is looking for customer services Consultants to manage customer queries on different international campaigns.

Handle customer complaints and provide appropriate solutions and alternatives.
Managing a high volume of calls from customers.
Striving to achieve first call resolution and maintain the quality of service provided by the call center.

**Required**:
1 Year International BPO experience

Matric Certificate

Excellent command of the English language

Willingness to learn.

Minimum 6 months digital experience

Strong customer service experience with minimum 60% in English

Credit and Criminal Clear
- **Must be able to work rotational shifts in a 24/7 shifted work environment**_

**Salary**: From R5,250.00 per month

Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What was your pass mark for English at Matric?
- Are you able to travel to Kingsmead?
- Are you able to travel to Umhlanga?
- Are you able to work rotational 24/7 hour shifts?

**Education**:

- High School (matric) (required)

**Experience**:

- Customer service: 1 year (required)


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