Customer Services Consultant
5 months ago
Client is looking for customer services Consultants to manage customer queries on different international campaigns.
Handle customer complaints and provide appropriate solutions and alternatives.
Managing a high volume of calls from customers.
Striving to achieve first call resolution and maintain the quality of service provided by the call center.
**Required**:
1 Year International BPO experience
Matric Certificate
Excellent command of the English language
Willingness to learn.
Minimum 6 months digital experience
Strong customer service experience with minimum 60% in English
Credit and Criminal Clear
- **Must be able to work rotational shifts in a 24/7 shifted work environment**_
**Salary**: From R5,250.00 per month
Ability to commute/relocate:
- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What was your pass mark for English at Matric?
- Are you able to travel to Kingsmead?
- Are you able to travel to Umhlanga?
- Are you able to work rotational 24/7 hour shifts?
**Education**:
- High School (matric) (required)
**Experience**:
- Customer service: 1 year (required)
-
Customer Service Agent
5 months ago
Umhlanga, South Africa Call Centre Staffing Full timeOur client is looking for Customer Service Consultants to join their team. Experience required: - 1 year customer service/upselling/webchat experience within a call centre environment. Must have: - Matric - Clear criminal record - Be willing to work night shifts **Job Types**: Permanent, Full-time **Salary**: R5,250.00 per month Ability to...
-
Customer Experience Advocate
3 weeks ago
Umhlanga, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full timeJob Overview: As a Complaints Specialist in our team, you will handle complaints resolutions abiding by set procedures, ensuring that customers' cases are resolved in a timely and accurate manner. Working in our early resolutions complaints department, you will be a key point of contact for customers with insurance and/or service-related complaints.Key...
-
Customer Relations Consultant
5 months ago
Umhlanga, South Africa StepWise Recruitement Full timeAn exciting opportunity exists with a Healthcare IT Company for an Customer Relations Consultant who will work from their offices in Umhlanga. **This position specifically involves**: - Unlocking the Company's evolving value proposition by on-boarding and maintaining Medical Practice clients through continuous consulting as well as to identify and act upon...
-
Customer Success Consultant: Manager
1 month ago
Umhlanga, KwaZulu-Natal, South Africa NielsenIQ Full timeAbout the RoleWe are seeking a highly skilled Customer Success Consultant: Manager to join our team at NielsenIQ. As a key member of our customer success team, you will be responsible for maintaining and enhancing existing customer relationships, increasing Net Promoter Score (NPS), and driving adoption of NielsenIQ tools and capabilities.Key...
-
Customer Service
3 months ago
Umhlanga, South Africa GBS Full time**Job Title: Client Services Agent** J**ob Summary**: **Responsibilities**: - Take appropriate action such as updating personal details or sending policy documents to clients - Undertake to resolve 80% of queries at the first point of contact - Assist with Service requests on various social media platforms - Service on instant messaging platforms - Retain...
-
Investment Consultant
5 days ago
Umhlanga, South Africa Momentum Distribution Services Full time**Introduction** - Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA**Disclaimer** -...
-
Junior Financial Product Consultant
3 weeks ago
Umhlanga, South Africa Woolworths Financial Services Full time**About us** Woolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in-store credit in the form of the Woolworths Store Card and offering value-added services including credit cards, personal loans and short-term insurance as well as life insurance linked to...
-
Customer Experience Specialist
1 week ago
Umhlanga, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full timeJob OverviewWe are seeking an exceptional individual who shares our passion for delivering outstanding customer experiences. If you thrive in a dynamic environment, possess excellent communication skills, and have a proven track record in sales, we encourage you to apply for this exciting opportunity.ResponsibilitiesProvide personalized product information...
-
Customer Success Consultant: Manager
2 months ago
Umhlanga, South Africa NielsenIQ Full timeCompany Description NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex...
-
Customer Service Representative
4 weeks ago
Umhlanga, KwaZulu-Natal, South Africa Motus Corporation Full timeCustomer Service RepresentativeAt Motus Corporation, we are committed to providing exceptional car rental rates and service that meets our high standards. As a Customer Service Representative, you will be the first point of contact for our customers, assisting with the pickup and return of rental vehicles, as well as handling all other requests for...
-
Customer Service Representative
5 months ago
Umhlanga, South Africa Remove Debt Full time**Job description** **Job Title**: Customer Service Representative **Company**: Remove Debt We are looking for a Customer Service Representative that will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Your responsibilities...
-
Customer Service Representative
5 months ago
Umhlanga, South Africa Remove Debt Full time**Job description** **Job Title**: Customer Service Representative **Company**: Remove Debt We are looking for a Customer Service Representative that will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Your responsibilities...
-
Customer Service Agent
5 months ago
Umhlanga, South Africa OUTWORX CONTACT CENTRE Full time**Job description** Outworx is looking for International Customer Service Agents **Responsibilities**: - To provide exceptional customer service to our international clients as well as able to identify, assess and meet our client needs and provide them with information when needed. - Present all information to guests in a polite, clear and comprehensive...
-
Customer Service Agent
5 months ago
Umhlanga, South Africa urban lifestyle rewards Full time**Requirements**: - Excellent communication skills - Previous customer service experience - Strong interpersonal skills to effecctively interact with customers and team members - Ability to remain calm and composed while addressing customer inquiries or issues - Proficient in Excel - A proactive and solution-orientated mindset to resolve customer concerns...
-
Investment Consultant
3 months ago
Umhlanga, South Africa Momentum Distribution Services Full time**Introduction** - Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in...
-
Investment Consultant
5 months ago
Umhlanga, South Africa Momentum Distribution Services Full time**Introduction** - Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA.**Role...
-
Customer Service Advisor
6 months ago
Umhlanga, South Africa O'Dwyer Personnel Full time**Do you have 6 months customer service experience in a call centre? We want YOU!** **About the Role**: We are seeking customer service agents for a brand new UK-based online grocery shopping campaign in Umhlanga, with a well-known BPO called Webhelp. **Requirements**: - 6 months customer service experience in a call centre - UK experience preferred -...
-
Customer Service Adviser
6 months ago
Umhlanga, South Africa Huntswood Full time**Job Overview** Huntswood is looking for Customer Service Advisers to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you! **Responsibilities**: - Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve...
-
Customer Service Representative
5 months ago
Umhlanga, South Africa Fouche & Co Recruitment Full timeAs a customer service representative, you will be responsible for:Completing quotes timeously and according to quoting standards and supplying them to customers on time.Answering incoming phone calls from customers who want to place orders, request quotes, inquire about products and services, or report issues.Capturing and maintaining all customer...
-
Customer Service Representative
5 months ago
Umhlanga, South Africa Fouche & Co Recruitment Full timeAs a customer service representative, you will be responsible for:Completing quotes timeously and according to quoting standards and supplying them to customers on time. Answering incoming phone calls from customers who want to place orders, request quotes, inquire about products and services, or report issues. Capturing and maintaining all customer...