Retail Store Manager

4 days ago

Cape Town, Western Cape, South Africa Talent Acquisition Consulting Full time

Are you a dynamic leader with a passion for retail and premium products? We have an exciting opportunity for a Retail Store Manager to join a prestigious global brand known for its exceptional quality and rich heritage in the luxury industry.

This role offers the chance to manage a boutique store, deliver exemplary customer service, and drive sales growth within an internationally recognized brand.

About the Company

Our client is a global leader, with over 170 years of tradition rooted in craftsmanship and quality. Their South African operations have been growing steadily, with a network of retail stores and a strong regional presence in Cape Town, Johannesburg, Durban, and Port Elizabeth.

Position Purpose

As a Retail Store Manager, you will uphold the integrity of the brand by managing the day-to-day operations of the boutique. Your primary focus will be to maximize store profitability while delivering exceptional customer service and building brand loyalty.

This role requires a proactive and motivated leader who is passionate about premium products, customer engagement, and retail excellence.

Key ResponsibilitiesStore Operations

  • Manage the daily operations of the boutique, ensuring smooth and efficient processes.
  • Lead by example to maintain exemplary customer service standards.
  • Monitor and analyze sales performance to achieve and exceed store profitability targets.
  • Oversee inventory management and loss prevention through effective stock control.
  • Conduct daily reconciliations, store administration, and financial reporting.
  • Drive Corporate Sales initiatives by developing relationships with businesses and clients.
  • Ensure cleanliness and food safety standards are consistently met.
  • Manage opening and closing procedures according to shift plans.
  • Prepare and submit monthly reports to Head Office.

Marketing & Merchandising

  • Identify and leverage local marketing opportunities to boost brand visibility and sales.
  • Implement corporate marketing initiatives to align with brand strategy.
  • Ensure compliance with price changes and merchandising standards.
  • Maintain a visually appealing store layout that reflects the brand's premium image.

What We're Looking For Qualifications and Experience

  • 2-4 years of retail management experience, preferably in a premium or luxury brand environment.
  • Tertiary education is advantageous.
  • Strong verbal and written communication skills.
  • Familiarity with social media channels and leveraging them for marketing purposes.
  • Strong time management and organizational skills.
  • A self-starter who thrives both independently and in a team setting.
  • Experience in merchandising and presenting premium products.
  • Proven sales and customer service skills.
  • Proficiency in Microsoft Office (Excel, Outlook, Word).

Personal Attributes

  • Sales-oriented with a talent for building and growing business opportunities.
  • Friendly, outgoing, and proactive personality.
  • Passionate about delivering an exceptional customer experience.

What's in It for You?

  • The opportunity to work with a world-renowned premium brand.
  • Be part of a company that values tradition, quality, and innovation.
  • Career growth opportunities within a global organization.
  • An environment that celebrates creativity, initiative, and leadership.

Location: Cape Town
Start Date: ASAP

If you're a motivated and driven retail professional looking to take the next step in your career, we'd love to hear from you

Apply now to join a brand that represents luxury, quality, and passion.

Please note that due to the high volume of applications, only shortlisted candidates will be contacted.

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