Service Delivery Manager

Found in: beBee jobs ZA - 1 week ago

Soweto, Gauteng, South Africa DSV Full time
DSV's job vacancy, Career and Recruitment

Job title : Service Delivery Manager – Kempton Park jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 05, 2024

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Minimum Requirements

Grade 12
Advanced Computer literacy level in MS Word, Excel, PowerPoint and Outlook
WMS will be huge advantage/ Warehouse Control System / FMS – TMS/ Integration

Job Related Requirements
Minimum of 3years' experience in warehousing & governance/procedures & project management.

Added Advantages for this role
Experience of 3 years with creating and standardising processes, templates and governance.
Experience building an efficient strategic portfolio management framework and governing it .
Very strong warehousing/logistics knowledge
Very good English skills.
Exceptional communication skills both verbal and written.
Skilled user of Microsoft tools
An IT technical background and ITIL/Prince2 certification.
A very good knowledge of Warehouse management systems is a huge advantage.
A good Knowledge of various IT related warehousing technologies – Warehouse Automation systems, Freight Management system, Integration.
Having finance knowledge is a big plus

Main purpose of the role
Within Solutions IT, we have a strategic governance office part of our new Strategy & Governance team. The successful candidate will be responsible for ensuring that governance and procedures are in place within Solutions IT.
You will get a close working relationship with different teams within Solutions IT and with a broad range of stakeholders -within IT organization but also within Solutions Business division. You will also be responsible for the finance part of Solutions IT ensuring that the costs are kept under control based on the budget from different perspectives.

Duties and Responsbilities
As Governance and Procedure Specialist you will support the development and maintenance of a robust governance framework for Solutions IT organization – taking strategic direction and translating it into operational tasks, which you will then execute. Doing so, you will be creating standards, procedures, and templates to ensure consistent governance across all the Strategy & Governance activities
Ensuring that all the SIT procedures and processes are in place and in line with SIT strategy and coordination with SIT departments in any request/project
Governance around release management for all SIT applications in coordination with respective delivery teams
Ensuring that all the SIT procedures and processes are in place and in line with SIT strategy and coordination with SIT departments in any request/project
Governance around release management for all SIT applications in coordination with respective delivery teams
Take ownership of processes – creation, maintenance, development of processes / procedures for all SIT teams – related to deliveries, configurations, change requests, incident management, special projects, facilitation – all in coordination with SIT stakeholders
Vendor license management for all vendors having a contract with SIT in coordination with SIT service owners
Take ownership of general role/authorization structure of all SIT applications in coordination with service owners
Be contact point of change requests/enhancements in ServiceNow when it has an impact to all SIT teams
Bring relevant actions from the Solutions IT management group into the Global IT strategy.
Empowering the coordination between all the IT teams
Project tracking and reporting: monitor project performance to report on the overall health of the project portfolio management.
Portfolio and process governance: Establish and maintain a simple and unified governance structure and ensure overview of and correlation betweencurrent processes related to project execution and resource utilization.
Monitor and control vendor license costs of all vendors having a contract with SIT
Control of project budget and coordinate with stakeholders
Control of any IT costs impacting budget of SIT
Any financial matter impacting Solutions IT finances.

*ICT jobs in south africa
*Service Delivery Manager – Kempton Park in Johannesburg

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