Customer Service Agent

Found in: beBee jobs ZA - 6 days ago

Soweto, Gauteng, South Africa BCE Foodservice Equipment Full time
BCE Foodservice Equipment's job vacancy, Career and Recruitment

Job title : Customer Service Agent -Sale jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 05, 2024

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Our Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg.

Key duties and responsibilities :

Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
Manage all customer feedback requirements regarding Order Status, Backorder Reporting, and general inquiries in adherence to all policies and procedures.
Develop positive relationships with customers and provide professional Customer Service and Support.
Foster relationships with internal colleagues and relevant business departments.
Use initiative and be proactive in resolving customer queries promptly.
Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, skills and attributes:
Grade 12/Matric equivalent
Qualification in Sales – distinct advantage
Previous experience in a customer service department and/or a call centre
Excellent communication skills
Excellent command of the English language
Data capture accuracy & attention to detail
Ability to manage customer's expectations
Customer focused – ability to excel in the provision of service
Energetic/shows initiative and have ability to work under pressure
Ability to consistently deliver quality service even when under pressure
Time management skills and self-starter
Product application knowledge of catering equipment an advantage
PC literate
Excellent listening skills
Problem solving ability
Team player

*Customer Service jobs in south africa
*Customer Service Agent -Sale in Johannesburg

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