Distribution Supervisor

The South African Breweries's job vacancy, Career and Recruitment

Job title : Distribution Supervisor – Alrode jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 12, 2024

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Job Summary

The key purpose of this role is to drive a consistent Service Level by ensuring superior POC execution of the Delivery Process while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities

Key roles and responsibilities:

Load Plan Execution

Day to day management of customers related delivery queries or complaints
Root cause analysis of queries and complaints conducted to prevent recurrence
Ensure drivers adhere to offloading standards at POC and maintain customer service levels – Establish, document and communicate SOP for delivery staff to follow
• Ensure Driver and Crew image is maintained in-trade
Incorporate Safety guidelines on all Delivery SOPs
Implement morning meetings before deliveries and control driver working hours to be within regulatory guidelines Delivery Service Level
All Customer DSP's negotiated, agreed and communicated to customer base
Continuous communication with Centralised Planning to ensure calibration of master data to meet customers changing needs
Supervision of in trade deliveries as per SL market plan with clearly defines and measurable outcomes
Continuous communication with Centralised Planning to ensure calibration of master data to meet customers changing needs
The use of management tools to address the reoccurring issues experiences in trade with delivery service level (SICs, OWDs, 5Whys, AB report)

Delivery Productivity Management
In trade coaching with errant offenders on MBFU, refusals and OODD
Ensuring that delivery modes share us adhered and continually look for opportunities to pursue cheaper modes.
Master Data verified for accuracy
Carry out in-trade Owner Driver standard verification
Adherence to market visit plan within trade presence at a minimum of x4 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessary

Quality Management
Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it.
Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and there are action plans to improve results. Consumer complaints GOPS are being tracked and implemented
Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimise issues

Capacity Occupation and Refusal Management
Establish SLA with 2DCP on Capacity Occupation daily optimisation
Ensure that appropriate communication channel in place and action plans have been developed to track Refusals
Ensure return policies are in place and they cover all items and they are adhered to and updated.

Support Service Social Systems
Establish routines to with CXC to track performance
Create an environment that allows for cross functional learning and integration

Minimum Requirements:
Relevant 3-year tertiary degree/diploma, preferably in Supply Chain and or Logistics
2 years' experience in a customer service role within an FMCG Supply Chain and or Logistics
Valid Code 08 Drivers License
Proficiency in Microsoft Office
SAP experience will be preferred
Knowledge of customer service principles
Demonstrates reliability
Good interpersonal skills / builds good relationships
Ability to work under pressure
Verbal ability and communication skills
Excellent self-management and planning skills
Strong achievement orientation

*Transportation / Logistics jobs in south africa
*Distribution Supervisor – Alrode in Johannesburg

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