Service Bookings: Administrator

Found in: beBee jobs ZA - 1 week ago

Soweto, Gauteng, South Africa Motus Holdings Limited Full time
Motus Holdings Limited's job vacancy, Career and Recruitment

Job title : Service Bookings: Administrator – Renault Bryanston jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 03, 2024

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Specific Role Responsibilities

Key Tasks:

Professionally meet and greet customers on arrival.
Answering calls
Scheduling bookings for customers bringing their vehicles in for service/ repair.
Contacting customers for campaigns and arranging bookings.
Preparing and circulating the planning list for the schedule of bookings for the following day to relevant stakeholders across the dealership.
Pre-print job cards for the next day's bookings.
Ensure that relevant processes that affect effective bookings and aftersales experience and results is followed.
Make booking for clients that parts have arrived so that they can be fitted.
Ensure that all other relevant processes are adhered to.
Provide callers with accurate information, taking care to always be knowledgeable and updated around changing information.
Effectively and professionally handling calls, including the accurate taking of messages and speedy relay thereof to relevant people.
Responsible for ensuring all documentation is accurately and professionally typed, stored and can be easily retrieved.
General administration duties as may be requested by management.
Phone clients and close tickets.
Update planning boards for next day bookings.

Qualifications and Experience

Experience Required:

2+ years Bookings Clerk experience or Service Reception experience in a corporate, retail motor dealership environment.

Qualifications Required:
Senior Certificate (Grade 12)

Other Requirements:
Valid, endorsed driver's license
Computer literate (Office suite)
DMS system knowledge is required.

Skills and Personal Attributes

Essential competencies (essential for meeting nearly all job objectives):

Communication skills in English (read, write & speak). Multilingualism in other languages commonly spoken in the areas is highly desired.
Working with people, able to easily establish good relationships with stakeholders.
Administration skills
Ability to accurately record all relevant information.
Planning and organising
Stress Tolerant: Calm and composed under pressure, remains controlled in the face of pressure, complaints, or failure.
Customer service and management; ability to handle upset customers effectively.
Attention to detail
Initiative
Following instructions and procedures.

Personal Attributes:
Self-motivated, trustworthy and highly responsible.
Friendly, approachable
Reliable
Flexible
Have lots of patience
Passion for the brand

*Administrative / Management jobs in south africa
*Service Bookings: Administrator – Renault Bryanston in Johannesburg

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