Principal Global Business Services Process Specialist

4 weeks ago

Johannesburg, Gauteng, South Africa NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The Process Specialist supports the Global Process Owner by analyzing business processes & data to support transformation journey in line with process governance defined

What you'll be doing

​​Key Responsibilities: Process and performance management via value stream (Op2O, O2C, S2P, R2R):

  • Collaborate closely with GBS service provider & retained interlock to discern gaps in operational capabilities, identify pain points, use cases and leverage a comprehensive capability framework to propose and champion enhancements to our business processes with the GPO
  • Lead process and user experience workshops to drive transformation and define future state
  • Conduct walkthroughs, demos and other sessions to provide a clear understanding of proposals, act on feedback and obtain alignment from key stakeholder
  • Lead the documenting of Business Requirements / User Stories that translate into the technology to cater to business needs and define business outcomes and productivity gains
  • Deliver comprehensive briefings on business requirements, actively participate in system solution design and ensure alignment with business expectations.
  • Support the GPO in defining KPIs and success metrics for the products
  • Develop additional in-depth knowledge of business processes and practices
  • Identify and escalate issues when necessary and facilitate collaborative problem-solving
  • Work with Test Leads to develop test strategies, establish execution timelines, and help manage UAT
  • Collaborate with the Change Management Team to create communication documentation and training plans, actively engaging with end-users during the Training/Enablement phase
  • Gathering and processing process data and benchmarking to identify process improvements areas.
  • Identifying Continuous Improvement items to support GPO by leveraging CPI methodology using six-sigma and lean tools
  • Identification of operational gaps including user guides, SOPs, process maps and related user training

Reports to: Director Process Specialist

  • Dotted line direct reports: VP Group Process Owners Op2O, O2C, S2P, R2R
  • Interlocks: Service providers teams i.e GBS Operations, Group, Regional & Country leadership
  • Direct reports: None

Qualifications:

  • Minimum - Bachelor's degree or equivalent with related demonstrable experience
  • Minimum – Experience of using applicable value stream tools (Op2O, O2C, S2P, R2R)
  • Beneficial –Six Sigma Yellow and/or Green Belt
  • Beneficial - Project management certification would be advantageous

Key experience and skills:

  • Proactive in influencing senior stakeholders and colleagues leveraging domain knowledge, professional skills and relationships
  • Utilize excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with co-workers, supervisors, business stakeholders and providers
  • Ability to think and act strategically and tactically
  • Results-focused and Continuous learner and highly motivated to develop and share knowledge
  • Resolves wide range of issues in creative ways
  • Deep knowledge of the process and experience in delivering continuous improvement
  • Detailed knowledge of process control software
  • Ability to work in multi-cultural environment (this will require managing time zones and travel)

Skills Summary

Business Acumen, Business Process Consulting, Business Process Documentation, Global Business, Process Consulting, Process Improvements

Workplace type:

Hybrid Working

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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