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Principal Global Business Services Process

3 months ago

Johannesburg, Gauteng, South Africa NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever.

By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.


With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Want to be a part of our team?
The Process Specialist supports the Global Process Owner by analyzing business processes & data to support transformation journey in line with process governance defined

Working at NTT

_Key Responsibilities:
__Process and performance management via value stream _
(Op2O, O2C, S2P, R2R)_:_**- Collaborate closely with GBS service provider & retained interlock to discern gaps in operational capabilities, identify pain points, use cases and leverage a comprehensive capability framework to propose and champion enhancements to our business processes with the GPO

  • Lead process and user experience workshops to drive transformation and define future state
  • Conduct walkthroughs, demos and other sessions to provide a clear understanding of proposals, act on feedback and obtain alignment from key stakeholder
  • Lead the documenting of Business Requirements / User Stories that translate into the technology to cater to business needs and define business outcomes and productivity gains
  • Deliver comprehensive briefings on business requirements, actively participate in system solution design and ensure alignment with business expectations.
  • Support the GPO in defining KPIs and success metrics for the products
  • Develop additional indepth knowledge of business processes and practices
  • Identify and escalate issues when necessary and facilitate collaborative problemsolving
  • Work with Test Leads to develop test strategies, establish execution timelines, and help manage UAT
  • Collaborate with the Change Management Team to create communication documentation and training plans, actively engaging with endusers during the Training/Enablement phase
  • Gathering and processing process data and benchmarking to identify process improvements areas.
  • Identifying Continuous Improvement items to support GPO by leveraging CPI methodology using sixsigma and lean tools
  • Identification of operational gaps including user guides, SOPs, process maps and related user training

_ Reports to:
__Director Process Specialist_**- Dotted line direct reports: VP Group Process Owners Op2O, O2C, S2P, R2R

  • Interlocks: Service providers teams i.e GBS Operations, Group, Regional & Country leadership
  • Direct reports: _None_

_ Qualifications:
_


 Minimum
  • Bachelor's degree or equivalent with related demonstrable experience


 Minimum
  • Experience of using applicable value stream tools (Op2O, O2C, S2P, R2R)
  • Beneficial Six Sigma Yellow and/or Green Belt


 Beneficial
  • Project management certification would be advantageous

_ Key experience and skills:
_

  • Proactive in influencing senior stakeholders and colleagues leveraging domain knowledge, professional skills and relationships
  • Utilize excellent verbal, written and interpersonal communication skills to establish and maintain a good rapport with coworkers, supervisors, business stakeholders and providers
  • Ability to think and act strategically and tactically
  • Resultsfocused and Continuous learner and highly motivated to develop and share knowledge
  • Resolves wide range of issues in creative ways
  • Deep knowledge of the process and experience in delivering continuous improvement
  • Detailed knowledge of process control software
  • Ability to work in multicultural environment (this will require managing time zones and travel)

Skills Summary
Business Acumen, Business Process Consulting, Business Process Documentation, Global Business, Process Consulting, Process Improvements

Workplace type:

Hybrid Working

Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

A career at NTT means:

  • Being part of a
    global pioneer where you gain exposure to our Fortune 500 clients and worldleading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of
cutting-edge technology - backed with a 150-