Principal Digital Transformation Enablement Specialist
2 weeks ago
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
The Principal Digital Transformation Enablement Specialist is responsible for the assessment, readiness evaluation, strategic transformation plan design, and tactical execution and implementation of NTT's complex to highly complex digital technologies to improve employee and customer experiences, operational efficiency and productivity. This role specialises in applying the potential of digital technologies and user experience design principles to bring improvements to the organisation's digital roadmap. This role monitors competitive trends, understands consumer/client needs and applies trends and changes in digital transformation supporting a broad range of stakeholders.Working at NTT
Key Roles and Responsibilities:
Leads the development and driving of a clear generative AI strategy aligned with the organization's vision and business goals. Identifies opportunities for generative AI and innovation across various departments and functions. Works closely with cross-functional teams, including I&T, TIS, GBS, and other business or project teams, to ensure alignment and collaboration on digital initiatives. Leads the implementation of generative AI technologies, tools, and platforms to drive operational efficiency and enhance customer experience. Ensures seamless integration of new AI technologies with existing systems and processes. Develops change management strategies to facilitate smooth transitions during generative AI initiatives. Provides leadership and guidance to ensure employees embrace and adopt new AI technologies and practices. Evaluates existing business processes and identifies opportunities for optimization, automation, and standardization using generative AI. Leads process improvement efforts to drive efficiency and effectiveness throughout the organization using generative AI. Utilizes data analytics and insights to make informed decisions and measure the impact of generative AI initiatives. Collaborates with external partners, vendors, and solution providers to leverage their expertise and resources for successful generative AI implementation. Oversees training programs to upskill employees in using new AI technologies, tools, and processes effectively. Identifies and addresses potential risks associated with generative AI initiatives, including data security and compliance. Defines key performance indicators (KPIs) and metrics to measure the success and impact of generative AI efforts. Regularly reports progress to executive/senior leadership and stakeholders.Knowledge, Skills and Attributes:
Uses extensive knowledge across functional areas to direct the application of existing policies and principles and guide the development of new policies and ideas across the function. Has a deep understanding of generative AI technologies and their potential applications in a business context. Demonstrates strong leadership and people management skills, with the ability to inspire and motivate teams to achieve common goals Possesses excellent communication and collaboration skills, with the ability to build strong relationships with internal and external stakeholders Has a strategic mindset, with the ability to think creatively and develop innovative solutions to complex problems. Demonstrates strong analytical and problem-solving skills, with the ability to make data-driven decisions Has a strong understanding of change management principles and practices, with the ability to effectively manage transitions and drive adoption of new technologies and processesAcademic Qualifications and Certifications:
Bachelor's degree or equivalent in Information Technology, Business, or a related field Certifications in relevant areas, such as Project Management Professional (PMP) or Certified Digital Transformation Professional (CDTP), are advantageous ITIL Foundation (minimum) or higher SIAM – Service Integration and Management Foundation would be advantageousRequired Experience:
Significant proven experience in a similar role within a global Information Technology organisation Significant proven experience in facilitating digital transformation initiatives, technology adoption, or change management within an Information Technology environmentSkills Summary
Change Management, Data Analytics, Digital Technology, Digital Transformation Strategy, Digital Trends, Technology AdoptionWorkplace type:
Hybrid WorkingEqual Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'. Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world. Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all. Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.-
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