Customer Service Administrator-Home-Connect

Found in: beBee jobs ZA - 1 week ago


Johannesburg, Gauteng, South Africa Jobking Full time

CipherWave Home-Connect, a Johannesburg based Internet Service Provider (ISP) specialising in the Fibre to the Home (FTTH), is looking to hire a Customer Service Administrator whose main area of focus is to assist with all day-to-day customer interactions specifically from a 'new client interaction' and a sales perspective and to work closely with the other departments in the FTTH team to ensure excellent customer service delivery.


The successful candidate will be responsible for sales administration and overall interaction with Home users regarding all sales (product and service related) enquires and new orders.


The incumbent must be comfortable working under pressure, dealing with sales orders and administration, dealing with customers in the form of attending to all customer queries (calls or email) in turn increasing sales targets, customer satisfaction, loyalty and most importantly client retention.


KEY PERFORMANCE AREAS
Achieve sales/revenue targets.
Be knowledgeable around Home-Connect's products and services
Checking prices and customer information and documentation where required; relaying the correct product information to customers.

Respond professionally and timeously to customers queries around Home-Connect's products and services (via email and phone) in adherence with stipulated and agreed upon SLA.

Update Home-Connect's internal systems (not limited to Home-Connect portal and or ticketing system)
Drafting of Service Orders where required (Upgrades/Downgrades/additional products or services)
Assist customers with sign up process via telephone, or email
Assist with feedback to customers on customer orders in a timely manner.
Coordinate with operations and other appropriate departments in processing new or pre-orders, and giving timeous feedback to clients.
Work closely alongside the operations team to resolve and attend to queries pertaining to customer orders.
Assist with escalated customer service tickets/and or complaints, ensuring it is resolved efficiently. This needs to occur timeously and courteously by means of telephone, email and the FTTH internal ticketing system.
Assist the Operations team with regards to cancellation management.
Meet and exceed the agreed specific performance objectives
Identify areas for customer service improvements and make recommendations where necessary.

DESIRED SKILLS
Customer focused.
Excellent telephone skills
excellent communication and people skills
strong motivational skills
planning and organisational skills
Strong attention to detail
the ability to multi-task
problem-solving skills
Driven and motivated
Ability to handle a pressured and demanding environment
Team player
Must love the internet

EXPERIENCE AND MINIMUM REQUIREMENTS
Matric Certificate minimum
Diploma in related field a plus (Business/Customer Service Management)
Customer Service Experience a must minimum 1-2 years.
An understanding of the IT industry
Experience in the FTTH/ISP/telecoms/ICT industry required.
FTTH experience in a customer services role a plus.
ISP experience would be an advantage

Apply Here
  • Service Administrator

    Found in: beBee jobs ZA - 1 week ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    IntroductionReference: JHB000073-MW-1Service Administrator required for a 3 month contract in the East RandDescriptionLooking for a Service Administrator for a 3 month contract in the East Rand in the manufacturing industry.Minimum Requirements :Available ImmediatelyMS Office and SAGEMatricDuties will include : Assisting with Customer Calls Assisting with...

  • Sales Administrator

    Found in: beBee jobs ZA - 1 week ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    The Sales Administrator manages the order from the pre-sales to the final stages. This person is responsible for reviewing, analysing, loading and administrating Sales Orders to invoice.Reviewing, analysing, loading and administration of Sales ordersPreparing the paperwork submitted from Sales person to process ordersLoading Sales orders (including Trials...

  • Healthcare Service Consultant

    Found in: beBee jobs ZA - 2 weeks ago


    Johannesburg, Gauteng, South Africa Marsh Full time

    Marsh McLennan is seeking candidates in Johannesburg, Sandton, for the following position:Healthcare Service Consultant What can you expect?Ensuring that all queries are resolved by the Servicing Consultant within the Service Level Agreement as confirmed by MMB managementManage day to day medical aid and gap cover queries.Processing of medical aid and Gap...

  • Customer Support Specialist

    Found in: beBee jobs ZA - 1 week ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    As a Customer Support Specialist (Spare Parts), you will be part of the Industrial Automation Division and Power Generation Business Units (BU) based in Modderfontein. ABB is the World leader in Industrial Automation (IA) division delivers integrated solutions for control, plant optimization, and industry-specific application knowledge and services to help...

  • MNET Metadata Administrator Internship

    Found in: beBee jobs ZA - 1 week ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    MNET Metadata Administrator Internship X 3MNET in Randburg has three vacant Metadata Administration Internships opportunity to be occupied by three applicant that will be appointed successfully based on whether they meet the requirements for this opportunity. The Metadata Administrator Intern will be responsible for effective administration of M-Net Metadata...

  • Application Support Administrator

    Found in: beBee jobs ZA - 1 week ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    IntroductionOur client is a specialist IT services and solutions provider that helps its clients plan, build, support and manage their IT infrastructures. The company achieves this by supplying a variety of software and application development and systems integration services, as well as a well-defined off-the-shelf product toolset.DescriptionRole:Provide...

  • Postilion Switching Services Lead

    Found in: beBee jobs ZA - 7 days ago


    Johannesburg, Gauteng, South Africa SabenzaIT Full time

    Join Our Team as a Postilion Switching Services Lead Are you passionate about ensuring seamless operations and superior performance in the world of card systems? Do you thrive in a dynamic environment where innovation and adaptability are key? If so, we have an exciting opportunity for you to become our next Postilion Switching Services Lead As our...

  • Administrative Assistant

    Found in: beBee jobs ZA - 1 week ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    Employer: Raiel (Pty) Ltd Administrative Assistant – Front Office and Show Room ( Kramerville, Johannesburg)A leading manufacturer and distributor in the office, kitchen, furniture and shop fitting industry invite applications of a suitably qualified, experienced, energetic, organized, well groomed and professional candidate for the position of...

  • Short-term Insurance Administrator

    Found in: beBee jobs ZA - 1 week ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    A fast-growing company seeks a detail orientated and professional individual to be their Short-term administrator to become part of their dynamic Short-term Insurance team based in Fourways, Johannesburg.RequirementsMatricRE5 CertificateFull Insurance qualification as per FAIS requirementsMinimum 3 years commercial insurance administration experience at a...

  • Service Toner

    Found in: beBee jobs ZA - 1 week ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    Redline Recruitment specializes in the Architecture, Interior Design, Construction and Graphic Design Recruitment.Busy Company based in Rivonia that sells copiers, printers, toners and services all related machines is looking for enthusiastic, dedicated Applicants for 2 positionsSENIOR TONER AND SERVICE CONTROLLER (CONTRACT CLIENTS) Salary R10 000/m CTCAll...

  • SALES & SERVICING CONSULTANT - Johannesburg

    Found in: beBee jobs ZA - 1 week ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    RefNo:SSCJHB0818An exciting position has become available at the SAMWUMED Office in Johannesburg.The organisation seeks a strong and dynamic Sales and Servicing Consultant, to rapidly expand our footprint, to ensure the recruitment of new members, ensure servicing and retention of our current members in the region.KEY PERFORMANCE AREAS WILL INCLUDE, but not...

  • Client Service Support Specialist

    Found in: beBee jobs ZA - 1 week ago


    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job PurposeTo be the direct contact between the external customer and Nedbank to build and maintain relationships according to TS and CIB customer and sales strategy. Provide operational and servicing support to the CIB TS client to best meet their needs across the end-to-end products, channels and solutions life cycle in line with Nedbank's client service...

  • Data Scientist

    Found in: beBee jobs ZA - 1 week ago


    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionTo plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.Role Purpose:This role is within the FNB...

  • Retail Administrator-CPIWorld

    Found in: beBee jobs ZA - 1 week ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    Responsible for helping the Branch Manager that all administration functions within the branch. Ensure that standard operating procedures and processes are adhered to and completed in full.The Branch is based in the Chris Hani MallPosition RequirementsAssist Branch Manager with processing ordersStand in for Branch Manager when he/she is on leave or...

  • Debtors / Creditors Administrator

    Found in: beBee jobs ZA - 1 week ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    Accounts PersonDebtors / Creditors AdministratorCapturing supplier and customer invoices.Performing basic debtors and creditors reconciliations.Assisting clients to resolve queries.Compiling quotations, purchase orders, invoices, statements, PODs and credit notes.Liaising with numerous suppliers i.e. placing orders daily, tracking orders and conducting...

  • Data Scientist

    Found in: beBee jobs ZA - 9 hours ago


    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionTo plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.Role Purpose:This role is within the FNB...

  • Assistant Rooms Service Manager

    Found in: beBee jobs ZA - 2 weeks ago


    Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Sales Consultant-Ciro Beverage Solutions

    Found in: beBee jobs ZA - 1 week ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    Job Title Sales ConsultantCompany CIROSite CIRO Head OfficeLocation - Country South AfricaLocation - Province GautengLocation - Town / City JohannesburgJob Type PermanentCompany ProfileCiro Beverage Solutions is the leading retail and food services supplier of premium ground coffee and beverage solutions to the out of home consumption market. An exciting...

  • Operations Processing Administrator

    Found in: beBee jobs ZA - 1 week ago


    Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition Consultant REQ Thembi MtshaliJob FamilyAdministration, Operations and FacilitiesCareer StreamOperationsLeadership PipelineManage Self: OperationalJob PurposeTo provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.Job...

  • Sales/ Training and Customer Care Consultant

    Found in: beBee jobs ZA - 1 week ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    xperienced Solutions Sales ExecutiveWest Rand AreaR1- R20k. Company Car. Great benefits Well established national oganisation is looking to employ a sales superstar to service and expand their client base in the Information technology solutions arena, specializing in applications for financial collections and payments. The ideal candidate will have completed...