Service Administrator
4 weeks ago
Reference:
JHB000073-MW-1
Service Administrator required for a 3 month contract in the East Rand
Description
Looking for a Service Administrator for a 3 month contract in the East Rand in the manufacturing industry.
Minimum Requirements :
Available Immediately
MS Office and SAGE
Matric
Duties will include :
- Assisting with Customer Calls
- Assisting with Service Agents and internal technicians based on KPI
- Managing workshop
- Capturing of Service orders on Repair Management system
- Raising proforma invoices for customers
- Following up on payments
- Following up on Open Repair Orders
- Assist customers with followup calls
- Assisting with price and availability of spare parts
- Capturing of credits on Sage X3 system.
- Manage Call Centre Staff based on KPI Objectives
- Assisting with customer spares queries
- Assisting with website queries
- Assist Walk-In Customers with Repairs
- Audit Warranty claims form service agent
- Daily Liaison with accounts department
- Feedback on Credits processed weekly
- Weekly reports on Call Centre Activities
- Weekly report on Technician performance
Apply Here
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