Healthcare Service Consultant

Found in: beBee jobs ZA - 2 weeks ago


Johannesburg, Gauteng, South Africa Marsh Full time

Marsh McLennan is seeking candidates in Johannesburg, Sandton, for the following position:

Healthcare Service Consultant

What can you expect?

  • Ensuring that all queries are resolved by the Servicing Consultant within the Service Level Agreement as confirmed by MMB management
  • Manage day to day medical aid and gap cover queries.
  • Processing of medical aid and Gap application forms. Track and monitor to ensure memberships are activated timeously.
  • Assist by telephone and email with the benefit queries, product information and general member queries.
  • Attend to ad-hoc projects as required

What is in it for you?

  • Solid platform to grow and build your skills and expertise in insurance.
  • Ability to enhance your skills via various on the job training and internal online resources.
  • Being part of a global organization
  • All benefits as per the location HR policy will be applicable

We will count you on to manage these key relations:

  • Clients' Human Resources and Payroll team
  • Clients' advisory consulting team
  • All insurers and all other relevant providers
  • Service consulting team

What you need to have?

  • Excellent administrative and customer service skills
  • Ideally 1 years' experience within Employee Benefits environment
  • FAIS Accredited (120 Credits NQF Level 5) must have
  • Computer literate; advanced working knowledge of Microsoft Office
  • Client and service centric
  • Strong communication skills, both written and verbal
  • Strong tracking capabilities.

What makes you stand out?

  • Customer service oriented
  • Excellent interpersonal skills and able to build solid rapport with team members
  • Strong administration skills
  • Ability to work under pressure
  • Detail orientated
  • Self-discipline and able to take initiative
  • Enthusiastic, energetic, yet professional
  • Must have ability to work as part of a team in an open-plan office as well as independently

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