Client Service Support Specialist
Found in: beBee jobs ZA - 1 week ago
To be the direct contact between the external customer and Nedbank to build and maintain relationships according to TS and CIB customer and sales strategy. Provide operational and servicing support to the CIB TS client to best meet their needs across the end-to-end products, channels and solutions life cycle in line with Nedbank's client service strategy. Provide quality and accurate business administrative support services to internal and external stakeholders enabling TS, CIB and Nedbank to achieve its business goals. Be part of the retention strategy of TS, CIB and Nedbank by ensuring exceptional servicing support is provided to enhance the client's experience, aligning to the TS CIB client value propositions.
Job ResponsibilitiesFinancial:
- Increase business by identifying opportunities to expand existing business or generate new business through interacting with clients.
- Provide effective and valuable client support by resolving client queries at first call resolution level to ensure revenue profitability for TS, CIB and Nedbank.
- Provide further service offerings, beyond the current product suite to grow the client base and product utilisation across Nedbank.
Customer:
- Understand the assigned sector client needs, touchpoints and trends to provide a world class support service.
- Support and resolve client issues and problems as they occur by investigating, using remote tools to better understand the issue and recommending value-adding solutions to solve the matter at first call resolution level.
- Act as a trusted partner to achieve better customer service and business results by exceeding service level requirements.
- Assist clients with both onboarding and enablement digital self-service recommendations to drive the Digital First strategy of Nedbank thereby enhancing the client's online experience.
- Ensure that complaints handling and ad-hoc request logging through to other areas within the Nedbank Group are effectively dealt with to close the loop back to the client.
- Meet and exceed internal and external client needs by timeously responding and addressing queries within the Service Level Agreement (SLA).
- Communicate daily and consistently as per client agreement to ensure service standards are adhered to and that clients are retained.
- Deliver a world class service.
- Ensure that escalated queries are accompanied with adequate information (i.e. screenshots, time stamps, etc.) obtained from remote sessions held (where relevant) and that the correct DTs and FAQs were referenced to attempt first call resolution.
Stakeholder Management:
- Build relationships to enable the effective negotiation with relevant stakeholders on behalf of the client to meet the client's requirements in a mutually beneficial way.
- Collaborate and build effective networks across Nedbank to address the client need.
- Support TS Sales in all escalated client servicing support related issues.
People:
- Teamwork and collaboration - Building relationships with TS Service Support Specialists and Internal Bankers.
- Challenge the status quo to drive continuous improvement.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
- Focus on reducing the need to escalate queries by continuously upskilling oneself and driving to address client issues on first call resolution level.
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Bachelors degree in business or equivalent
Minimum Experience Level
- 3 - 5 years' experience in a similar or related industry
- 3 - 5 years client servicing experience
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Nedbank policies and procedures
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Cluster Specific Operational Knowledge
- Credit and risk Knowledge
- Building Partnerships
- Earning Trust
- Energy
- Facilitating Change
- Innovation
- Work Standards
- Planning and Organizing
- Customer Focus
Please contact the Nedbank Recruiting Team at
-
IT Support Specialist
Found in: beBee jobs ZA - 1 week ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeOur client, a key player in the Global mining supply industry is on the lookout for a highly motivated and skilled IT Support Specialist to join their team in Midrand, Gauteng. The successful candidate will be responsible for monitoring and maintaining our computer systems, devices, and networks, ensuring they operate efficiently and securely. This role...
-
Customer Support Specialist
Found in: beBee jobs ZA - 1 week ago
Johannesburg, Gauteng, South Africa Jobking Full timeAs a Customer Support Specialist (Spare Parts), you will be part of the Industrial Automation Division and Power Generation Business Units (BU) based in Modderfontein. ABB is the World leader in Industrial Automation (IA) division delivers integrated solutions for control, plant optimization, and industry-specific application knowledge and services to help...
-
Application Support Administrator
Found in: beBee jobs ZA - 1 week ago
Johannesburg, Gauteng, South Africa Jobking Full timeIntroductionOur client is a specialist IT services and solutions provider that helps its clients plan, build, support and manage their IT infrastructures. The company achieves this by supplying a variety of software and application development and systems integration services, as well as a well-defined off-the-shelf product toolset.DescriptionRole:Provide...
-
Business Support Specialist: OT Sustainability
Found in: beBee jobs ZA - 2 weeks ago
Johannesburg, Gauteng, South Africa SabenzaIT Full timeAre you passionate about shaping the technological landscape of both Information Technology (IT) and Operational Technology (OT) domains? Do you thrive on designing and implementing cutting-edge infrastructure solutions that seamlessly integrate Digital Technology (DT)? If so, we have an exciting opportunity for you to join our dynamic team as Business...
-
Client Risk Specialist:CIB Risk
Found in: beBee jobs ZA - 2 days ago
Johannesburg, Gauteng, South Africa Nedbank Full timeJob FamilyRisk, Audit and ComplianceCareer StreamRegulatory ComplianceLeadership PipelineManage Self: TechnicalJob PurposeTo analyse and monitor regulatory, reputational and financial risk indicators associated with money laundering; terrorist financing and sanctions to ensure risks to Nedbank Group are mitigated.Job ResponsibilitiesEnsure compliance to...
-
Credit Systems Specialist
Found in: beBee jobs ZA - 2 weeks ago
Johannesburg, Gauteng, South Africa Nedbank Full timeTalent Acquisition Consultant and Requisition Details REQ Twanette CoetserClosing Date - 16 April 2024Cluster & Location Total Business Banking and Retail – CVM – Credit Support Lakeview, Gauteng Career StreamCommercial SupportLeadership PipelineManage Self: OperationalCredit Systems SpecialistJob PurposeEnsure compliance with internal policies and...
-
Cloud Migration Specialist
Found in: beBee jobs ZA - 4 days ago
Johannesburg, Gauteng, South Africa SabenzaIT Full timeUnearth your potential in the Cloud Migration field with us As we delve deep into the digital mines, we need a skilled Cloud Migration Specialist to help us strike gold in the world of technology. Minimum Requirements:5 years of experience working with PLCs and OT systems in a mining environment.Familiarity with AWS services relevant to OT systems (e.g.,...
-
Claims Specialist
Found in: beBee jobs ZA - 1 week ago
Johannesburg, Gauteng, South Africa Jobking Full timeCLAIMS SPECIALIST:NON-LIFE CLAIMS (LEVEL C1)Munich Reinsurance Company of Africa Limited (MRoA) has been operating in South Africa for 50 years, although the Munich Re (Group) was active on the Continent via Munich Re in Munich for some years prior to commencing the Southern African operation in Johannesburg in 1968. The Head Office of MRoA is in...
-
Sales Executive Specialist
Found in: beBee jobs ZA - 7 days ago
Johannesburg, Gauteng, South Africa FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's DegreeAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology. Our talented people empower us, and we believe in being...
-
Sales Executive Specialist
Found in: beBee jobs ZA - 1 week ago
Johannesburg, Gauteng, South Africa FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 10 - 15%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology. Our talented people empower...
-
Recruitment Specialist
Found in: beBee jobs ZA - 2 weeks ago
Johannesburg, Gauteng, South Africa Jobking Full timeRemuneration: negotiable Cost to company Benefits: Medical aid, provident fundLocation: Johannesburg, FourwaysEducation level: MatricJob level: Junior/MidJob policy: Employment Equity positionType: PermanentReference: #DLRSCompany: IpsosJob descriptionThe Recruitment Specialist is responsible for the implementation, management and quality controls of...
-
Sales Support
Found in: beBee jobs ZA - 1 week ago
Johannesburg, Gauteng, South Africa Jobking Full timeWe are looking for a Sales Support Associate, looking to embark on an exciting career at our Johannesburg Office. You will support the Office Based Forwarder Sales, a well-established channel within the Sales team.We offerWe offer you an exciting job opportunity in an international, challenging business environment characterized by high pace and diversity....
-
Online Salesforce financial services cloud accreditation tutor
Found in: beBee jobs ZA - 1 day ago
Johannesburg, Gauteng, South Africa TeacherOn Full timeLooking for an experienced and recently accredited(i.e in last 3 months)Salesforce financial services cloud specialist to coach me for the accreditation. No chancers pleaseLevel: ExpertGender Preference: NoneMeeting options:Available online - via skype etc.
-
maxillo-facial receptionist
Found in: beBee jobs ZA - 2 weeks ago
Johannesburg, Gauteng, South Africa Jobking Full timeMAXILLO-FACIAL RECEPTIONISTSpecialist maxillo-facial surgeons practicing in Rosebank, Johannesburg needs an enthusiastic, efficient and highly motivated, customer service-focused clinical and administrative maxillofacial receptionist.You will be required to make the client/patient feel welcome and comfortable, as well as support the Surgeons in delivering an...
-
Client Liason SQL Developer #financeknowledge
Found in: beBee jobs ZA - 2 weeks ago
Johannesburg, Gauteng, South Africa Recruiter Ruth | Performability Recruitment Full timeUNIQUE OPPORTUNITY to join a high calibre, highly collaborative tech team in a well-established fintech company serving the employee benefits insurance sector. ** THIS ROLE IS NOT FOR THE AVERAGE SQL DEV. This role requires regular interactions with clients business analysts (or systems teams) to establish requirements for new enhancements. You must then...
-
Service Toner
Found in: beBee jobs ZA - 1 week ago
Johannesburg, Gauteng, South Africa Jobking Full timeRedline Recruitment specializes in the Architecture, Interior Design, Construction and Graphic Design Recruitment.Busy Company based in Rivonia that sells copiers, printers, toners and services all related machines is looking for enthusiastic, dedicated Applicants for 2 positionsSENIOR TONER AND SERVICE CONTROLLER (CONTRACT CLIENTS) Salary R10 000/m CTCAll...
-
Postilion Switching Services Lead
Found in: beBee jobs ZA - 1 week ago
Johannesburg, Gauteng, South Africa SabenzaIT Full timeJoin Our Team as a Postilion Switching Services Lead Are you passionate about ensuring seamless operations and superior performance in the world of card systems? Do you thrive in a dynamic environment where innovation and adaptability are key? If so, we have an exciting opportunity for you to become our next Postilion Switching Services Lead As our...
-
Internal Sales Valve Specialists with Tender Experience
Found in: beBee jobs ZA - 1 week ago
Johannesburg, Gauteng, South Africa Jobking Full timeInternal Sales Valve Specialists with Tender ExperienceApplySales, Gauteng JHB - Southern Suburbs R R Monthly2 x Internal Sales Valve Specialist with extensive experience with tenders in large corporations such as Sasol, Eskom and Rand Water.1st Requirements:Tertirary Qualification / TradeAt least 5 years' experience in internal sales in the valve...
-
Healthcare Service Consultant
Found in: beBee jobs ZA - 2 weeks ago
Johannesburg, Gauteng, South Africa Marsh Full timeMarsh McLennan is seeking candidates in Johannesburg, Sandton, for the following position:Healthcare Service Consultant What can you expect?Ensuring that all queries are resolved by the Servicing Consultant within the Service Level Agreement as confirmed by MMB managementManage day to day medical aid and gap cover queries.Processing of medical aid and Gap...
-
Short Term Sales Consultant
Found in: beBee jobs ZA - 1 week ago
Johannesburg, Gauteng, South Africa Jobking Full timePurposeThere is an exciting opportunity for an experienced Personal Lines Short Term Insurance specialist to work as a Sales Consultant on the leads of a leading bank at our client's offices in Roodepoort and provide an internal tele sales service to clients by means of quoting and selling personal lines products. This position is target based and expected...