Telesales Agent- Leading Telecommunications Provider
Found in: beBee jobs ZA - 1 week ago
MAIN PURPOSE OF THE ROLE
The conversion of data to quality sales using sound sales techniques and best business practices.
DUTIES AND RESPONSIBILITIES
1. Achieve Targets
2. Cold calling
Acquisitions of new customers and salesAbility to acquire new customersAbility to up-sell and cross-sellAbility to conduct effective research into a client prior to making contact
3. Handle Inbound Calls
Identify customer's needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseRoute calls to appropriate department
4. Customer Relationship Management
Responsible for developing relationships with existing customersMaintain and grow existing client baseConduct customer account analysisMaintain, build and service relationships on a regular basisAbility to retain out-of-contract and renewable customers
5. Query management
Identify, address, and resolve concerns / queriesProvide regular and prompt feedback to clients in a timely manner
6. Reporting
Provide accurate forecasting on weekly and monthly sales pipelinesProvide daily activity and sales reportUp-to-date reporting on marketing leads providedReports to be submitted within the time frames required
7. Processes and Procedures
Ensure all policies and procedures are adhered toEnsure all interactions are captured on the relevant systems in the approved manner
QUALIFICATIONS AND EXPERIENCE REQUIRED
At least 1 year experience as a B2B Telesales agent or similar position in the customer service or sales environment
Must have 1 year experience within an inbound/outbound contact center environment with a proven track record
Must have knowledge of the Mobile Telecommunications environment
Proficient with Microsoft Office
Desirable Qualifications and Experiences
Mobile product and industry knowledge experience advantageous
BEHAVIOUR AND COMPETENCIES REQUIRED
Sales skills
Strong business acumen
Excellent presentation skills
Excellent communication skills (written and verbal)
Decision making skills
Excellent interpersonal skills
Time management skills
Ability to formulate, set and manage goals and objectives
Ability to cope with high pressure levels and manage stress effectively
Excellent telephone and email etiquette
Strong relationship building, account planning and process competence skillsStrong relationship building, account planning and process competence skills
Contract Type: Fixed Term Contract until December 2024
Salary: A lucrative uncapped commission structure with basics of R6500-R9000 depending on skill, experience and proof of income.
NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.
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